Thoughts from the EPS Windows Server Performance Team
Useful Microsoft Blogs
On March 24, 2009 the Professional level “Enterprise Platforms Support” business at Microsoft will transition to a call-back model for all After Hours Professional support incidents in the United States and Canada. Below is a description of how to contact Microsoft customer service, as well as other relevant information regarding this change:
Why are we moving to a call-back model?
Below are the Service Level Agreements for Professional Level Cases:
EPS Professional Service Level Agreements – Business Hours
EPS Professional After Hours Support
Contacting Microsoft Product Support using Online Support Submissions
As an alternative to opening a support incident via phone, you can use our Online Support Submissions process.
For more information on this change, please refer to the following web page on the Microsoft Support site: Professional Support Options and Phone Numbers
For more information on contacting Microsoft Product Support, please refer to the following resources:
- CC Hameed
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