Blog - Title

May, 2007

  • Blake Morrison's Bio

    I am a Support Escalation Engineer on the Platforms Performance team in Irving, Texas. I started working at Microsoft as a Contingent Staff employee in September 2005, then joined the full time ranks two months later. In my free time (which isn...
  • Basic Debugging of an Application Crash

    One of our common issues is troubleshooting application crashes (for example, the Print Spooler or a third-party application). These crashes usually result in the infamous Dr. Watson error. First, let's discuss terminology. A crash is when something experiences...
  • Basic Troubleshooting Toolkit

    In our previous post on Preparing to Troubleshoot we referred to several different tools and basic troubleshooting questions. In our upcoming posts we will be discussing several troubleshooting techniques, so this seemed like an ideal time to discuss...
  • Windows Vista & Remote Assistance

    Windows XP introduced a new feature called Remote Assistance that enabled XP users to help each other over the Internet. Helpdesk personnel were able to view and even share control of their network users machines using Remote Assistance. However, with...
  • SQL and the Working Set

    Here's an issue we've been seeing more and more of on the Performance team lately concerning SQL 2005 and Memory Management. The issue gets reported as: "Windows Memory Management is trimming the SQL Working Set." When you review the event logs, you'll...
  • What's going on with my Pagefile?

    This is a follow-up to our Processes consuming high amounts of virtual memory post from January. Pagefile issues are something we deal with frequently on the Performance Team. We have had several cases in the past few months of customers reporting pagefile...
  • Understanding the IE User Agent String

    Today we're going to discuss the IE User-Agent String - a term with which more administrators are becoming familiar since the launch of IE7. The User-Agent string identifies your browser to the server hosting the site that you are visiting. This allows...
  • Don Geddes' Bio

    I began my career at Microsoft in March of 1999 as a Windows NT generalist working late night shifts (aka - the Platforms 24x7 team.) At that time, we supported everything Windows related, hence the “generalist” nature of the job. Later that same year...
  • Aurthur Anderson's Bio

    I am a Support Escalation Engineer for one of the Platforms Performance teams in Las Colinas, TX. I joined Microsoft in July of ‘98 after serving in the Marines for 4 years where I was a 4066 – Small Computer Systems Specialist. I supported Windows NT...
  • Slow Large File Copy Issues

    From time to time, customers will call in to report "performance problems" that they are having when copying large files from one location to another.  By "performance problems", they mean that the file isn't copying as fast as...
  • Aaron Maxwell's Bio

    I am the Technical Lead for one of our Performance teams in Las Colinas (Irving), TX. I joined Microsoft as a contractor on the Enterprise Messaging Team (fancy wording for Exchange!) in 1997, and was hired full-time in 2000. I am the proud owner of a...
  • CC Hameed's Bio

    I joined Microsoft as a Support Engineer on the Performance team in September 2005. Prior to that I spent a couple of years working the late night shift on our Platforms 24x7 team. Working for Microsoft was always a dream job - so I am living the dream...
  • Windows Vista - Point & Print

    Here on the Perf team, we deal with quite a few printing issues. An issue we've had a few calls on since the release of Windows Vista concerns the changes made to the Point & Print functionality. Point & Print is a Windows feature that enables...
  • Tim Newton's Bio

    I have worked for Microsoft since 1997. I started doing basic consumer Windows 95 support but rapidly decided I would rather work with enterprise customers in a server environment, so I asked to move to Windows NT support. I have been here on the Enterprise...
  • Windows Vista - Intro to Search

    One of the pillars of Windows Vista and Longhorn is to enable users to find information quickly. This includes documents, email, media and web pages a user might have browsed. Effective searching and browsing requires an infrastructure to index content...