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Our excellent colleague Keith Combs found this movie created by Microsoft Learning . It is both hilarious and sometimes frighteningly true. Really… To avoid being in a movie yourself: Get trained Get certified Study hard Then come and get it...

Hello world, Ned here again. I was out of the office late last week so there was no mail sack; Jonathan pretended like he was going to do one but he lied. He’ll try to claim that things got “busy” and there were “customers” who wanted “their issues fixed” or...