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Description Troubleshooting methodologies for cluster issues, whether in Windows 2003 or Windows 2008, are fairly similar. Most of the typical support issues in the cluster category fall under the following categories: · Cluster Service fails to start. · Cluster resources in a failed state...

Description Microsoft’s Hyper-V technology has been available for a relatively short period of time. We have been tracking the top issues with Hyper-V and publicly blogging about them. The first step should be to review the top Hyper-V issues blog located in the Ask Core blog site . Here is a sample...

Description “No Boot” and “Reboot” issues are generally divided into two categories. No Boot is when Windows will not start or your system never boots to the logon prompt. Reboot issues are generally considered bugchecks, “blue screens,” or “STOP codes” Scoping the Issue The first thing...

Description Microsoft Deployment Toolkit (MDT) 2008 Update 1 is the recommended process and toolset to automate desktop and server deployment. Scoping the Issue Questions to help narrow down the issue: · What operating system are you deploying? · Are you doing a lite touch deployment...

Description This update to Business Desktop Deployment (BDD) 2007 adds support to deploy Windows Vista SP1 for both Lite Touch Installation and Zero Touch Installation using Systems Management Server 2003. This release requires Windows AIK 1.1. Scoping the Issue Questions to help narrow...

Description Automated Deployment Services (ADS) is add-on to Windows Server 2003 Enterprise Edition providing a solution for rapidly deploying Windows server operating systems onto bare-metal servers across large, scaled-out installations. With support for script-based mass server administration...

Description The Windows Automated Installation Kit (Windows AIK) helps you to install, customize, and deploy the Microsoft Windows Vista™ family of operating systems. Scoping the Issue Use the following questions to narrow down where the issue is occurring · What version of the Windows...

Description Activation, also known as Microsoft Product Activation or Windows Product Activation, is an anti-piracy technology designed to verify that Microsoft software products are legitimately licensed. Activation works by verifying that the product key—the 25-character code located on your...

Description Windows® Deployment Services is the updated and redesigned version of Remote Installation Services (RIS). Windows Deployment Services assists with the rapid adoption and deployment of Microsoft® Windows operating systems. You can use it to set up new computers through a network-based...

Welcome to the Ask the CoreTeam Support Center! If you have already opened (or are preparing to open) a support incident with Microsoft, the information on this page will help you prepare to work with a Windows Core Support Engineer. For each of the areas supported by the Core team we have provided...