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In this post, I’m excited to discuss a new Premier Support offering called Risk Assessment Program (RAP) as a Service (or RaaS for short).
For those that are not familiar with RAP, it is a Microsoft Services Premier Support offering that helps prevent serious issues from occurring by analyzing the health and risks present in your current environment.
For example: if you haven’t done a WDRAP (Windows Desktop RAP) and your end-users are suffering slow boot times, slow logon times, slow file copy, hung applications, and applications crashing, it could help! A WDRAP assesses your current environment and recommends changes which improve the Windows user experience.
Our new RAP as a Service offering helps accelerate the process of diagnosis and reporting, using our RaaS online service.
Q: So what is Microsoft RAP as a Service (RaaS)?A: RaaS is an evolution of the Risk Assessment Program offering.
You can also take a look at this video describing RAP as a Service:
Q: What are the benefits of RaaS over a RAP?A: The benefits are:
Q: What technologies can be assessed using RaaS?
… and others coming soon, such as Hyper-V and more. Please contact your Microsoft Premier Support Technical Account Manager for further info on availability.
Q: I can’t wait until the releases of the other technologies!A: In the meantime, you can still request a RAP for those technologies until these are released with RaaS.
Q: Is RaaS currently available for non-Premier Support customers?A: Not at this time. To find out more about Premier Support, please visit Microsoft Services Premier Support
Q: Do I use the RaaS service for my environment before or after going into production?A: Both. We highly recommend you test your environment before going live using RaaS. We also recommend using RaaS after you go in production, because changes between test and production are inevitable.
Q: What are the system requirements for a RaaS?A: The Microsoft Download Center has a detailed description of RAP as a Service (RaaS) Prerequisites.
Q: How do I schedule a RaaS?A: Talk to your Microsoft Premier Support Technical Account Manager (TAM) or Application Developer Manager (ADM), and they can schedule the RaaS.
Q: Where would I go to sign-in for the RaaS?A: You browse to the Microsoft Premier Proactive Assessment Services site and enter your credentials. The packages will be waiting for you to download and start running.
Q: I’m in a secure environment; we cannot access external websites.A: It’s alright! We have a portable version for your needs.
Q: Does it take a lot of ramp-up time to get familiar with the toolset?A: No, the package is wizard-driven for ease of use.
Q: Do I need to have any down time?A: No, the data collection is non-invasive, so no scheduled downtime is required. Collect the data on your own schedule.
Q: OK, I collected the data, now what are my next steps?A: Once data collection is complete, you can submit the data privately and securely to the Microsoft Premier Proactive Assessment Services site for analysis.
Q: When do I get to see my results?A: We (the accredited Microsoft engineers) will analyze and annotate the report for your specific environment. Once you receive the report back, we will set up a conference call to go over the findings with your staff.
Q: How long is the report available for us?A: The report is available online for twelve months so you can continue remediating any issues/problems.
Q: Can I re-run the RaaS toolset?A: Yes, you get to re-collect the data, submit the data again and get the detailed analysis back for a whole year, as a Premier customer.
Q: Can I still have Microsoft Premier Field Engineers come on-site?A: Yes, we still have that option available to assist you! Regular RAPs are still available.
Thank you and I hope you found this useful and something you can take advantage of.
John Marlin Senior Support Escalation Engineer Microsoft Global Business Support
Sounds great, and Hyper-V is available, but resources are way to slim. Too hard to get someone, and time between diag and review is too long. You get one date a month out and if that doesn't work for you it's two more months. It doesn't make sense. Unless
you have a static environment things change in that amount of time.
What is the earliest forest function level that RaaS will support? Can I run this against a WIndows 2003 R2 forest and domain function level?
There is no domain or forest functional level requirement, so 2003 is fine
Yes, at the original time, the Hyper-V resources were slim. However, there are more resources available as well as on the way.
Do you get new reports every time you submit data?
Is it possible to provide information on what exactly is collected, how it's transmitted, whether it's encrypted during transmission.. Why would I use this over SCCM, which until recently was Microsoft's shiny flagship toy... Is this more than two weeks
old and why should I have faith in this offering...