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In this post, I’m excited to discuss a new Premier Support offering called Risk Assessment Program (RAP) as a Service (or RaaS for short).
For those that are not familiar with RAP, it is a Microsoft Services Premier Support offering that helps prevent serious issues from occurring by analyzing the health and risks present in your current environment.
For example: if you haven’t done a WDRAP (Windows Desktop RAP) and your end-users are suffering slow boot times, slow logon times, slow file copy, hung applications, and applications crashing, it could help! A WDRAP assesses your current environment and recommends changes which improve the Windows user experience.
Our new RAP as a Service offering helps accelerate the process of diagnosis and reporting, using our RaaS online service.
Q: So what is Microsoft RAP as a Service (RaaS)?A: RaaS is an evolution of the Risk Assessment Program offering.
You can also take a look at this video describing RAP as a Service:
Q: What are the benefits of RaaS over a RAP?A: The benefits are:
Q: What technologies can be assessed using RaaS?
… and others coming soon, such as Hyper-V and more. Please contact your Microsoft Premier Support Technical Account Manager for further info on availability.
Q: I can’t wait until the releases of the other technologies!A: In the meantime, you can still request a RAP for those technologies until these are released with RaaS.
Q: Is RaaS currently available for non-Premier Support customers?A: Not at this time. To find out more about Premier Support, please visit Microsoft Services Premier Support
Q: Do I use the RaaS service for my environment before or after going into production?A: Both. We highly recommend you test your environment before going live using RaaS. We also recommend using RaaS after you go in production, because changes between test and production are inevitable.
Q: What are the system requirements for a RaaS?A: The Microsoft Download Center has a detailed description of RAP as a Service (RaaS) Prerequisites.
Q: How do I schedule a RaaS?A: Talk to your Microsoft Premier Support Technical Account Manager (TAM) or Application Developer Manager (ADM), and they can schedule the RaaS.
Q: Where would I go to sign-in for the RaaS?A: You browse to the Microsoft Premier Proactive Assessment Services site and enter your credentials. The packages will be waiting for you to download and start running.
Q: I’m in a secure environment; we cannot access external websites.A: It’s alright! We have a portable version for your needs.
Q: Does it take a lot of ramp-up time to get familiar with the toolset?A: No, the package is wizard-driven for ease of use.
Q: Do I need to have any down time?A: No, the data collection is non-invasive, so no scheduled downtime is required. Collect the data on your own schedule.
Q: OK, I collected the data, now what are my next steps?A: Once data collection is complete, you can submit the data privately and securely to the Microsoft Premier Proactive Assessment Services site for analysis.
Q: When do I get to see my results?A: We (the accredited Microsoft engineers) will analyze and annotate the report for your specific environment. Once you receive the report back, we will set up a conference call to go over the findings with your staff.
Q: How long is the report available for us?A: The report is available online for twelve months so you can continue remediating any issues/problems.
Q: Can I re-run the RaaS toolset?A: Yes, you get to re-collect the data, submit the data again and get the detailed analysis back for a whole year, as a Premier customer.
Q: Can I still have Microsoft Premier Field Engineers come on-site?A: Yes, we still have that option available to assist you! Regular RAPs are still available.
Thank you and I hope you found this useful and something you can take advantage of.
John Marlin Senior Support Escalation Engineer Microsoft Global Business Support