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The system log is the first place to look for errors generated by Hyper-V. These errors can be sourced by different Hyper-V components which are listed in the Event Viewer under Application and Services Logs\Microsoft\Windows. A listing of these components is shown here -
Steps to generate the report:
1. Carefully review the system requirements section and ensure all requirements have been met to run the utility.
2. Download the appropriate version for the operating system (x86 or x64) under the ‘files in this Download’ section.
3. Select [Run] from the pop-up.
4. Select ‘I agree’ and then click ‘Next’.
5. If you are running the utility on the machine experiencing the issue and the server has internet connectivity, choose [This computer]. If not, select [Another computer] and follow the instructions.
6. For Hyper-V issues please select [General], [Server Components], [Business Networks] in the ‘Select the diagnostics you want to run’ and click ‘Next’.
7. When the data gathering process completes, select [Save the results] option.
8. The results (CAB file) will be saved to the location specified. Ensure the location can be accessed so the results can be easily sent to the Support Engineer you are working with.
10. Depending on the size of the CAB file, the results can either be e-mailed to the Support Engineer or the Support engineer can create a File Transfer Workspace and the file can then be uploaded.
Note: If you are unable to install the pre-requisites for running the MPS Reporting Utility, then you can expect to have the Microsoft Support Engineer to send a separate diagnostic tool to you to gather the data needed to troubleshoot an issue.
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