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Our team drives product feedback based on solid data, it drives proactive issue prevention and ultimately, drives improvements around products based on customer feedback.
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Microsoft Reduce Customer Effort Center
Error 0x81000019 when you do a backup on Windows 7
Posted
over 2 years ago
by
danma_
13
Comments
Symptom: ============== When you do a backup you get an error 0x81000019, the message is: "A shadow copy could not be created. Please check the 'VSS' and 'SPP' application event logs for more information. Details: Insufficient storage available...
Microsoft Reduce Customer Effort Center
No information contained in Windows Security Health Validator result when the locale on NPS is not English
Posted
over 2 years ago
by
danma_
0
Comments
Symptom: ======= You are implementing NAP in Reporting mode. You may face a problem with retrieving Windows System Health Validator Results that NPS Event Log contain empty string in Windows Security Health Validator details section. Well...
Microsoft Reduce Customer Effort Center
"One or more ActiveX controls could not be displayed" error when you open MMC “Extended” tab
Posted
over 2 years ago
by
danma_
35
Comments
Symptom: ========= When you start MMC console like services.msc or gpedit.msc, you will get the following error message: One or more ActiveX controls could not be displayed because either: 1) Your current security settings prohibit running ActiveX...
Microsoft Reduce Customer Effort Center
Server Manager can't handle expectedly during install WDS role
Posted
over 3 years ago
by
Kimi Chen_
0
Comments
In windows 2008 R2 SP1 RC, during install the WDS role, if you uncheck “Transport server” role service ,and then go ahead follow system’s request to remove dependent role services, the server manager MMC will crashed.(This works fine...
Microsoft Reduce Customer Effort Center
Event Log Service | Security | Maximum Log Size (KB) forces a minimum size of 20480 KB.
Posted
over 3 years ago
by
Kimi Chen_
0
Comments
Group Policy - Event Log Service | Security | Maximum Log Size (KB) forces a minimum size of 20480 KB. Explain text lists minimum as 1024 KB as following text: “If you enable this policy setting, you can configure the maximum log file size to be...
Microsoft Reduce Customer Effort Center
SecPol can't detect the audit policy’s change that modified through auditpol command
Posted
over 3 years ago
by
Kimi Chen_
1
Comments
Auditpol command and secpol UI display inconsistent auditing policy result. If you modify some audit policy through auditpol command, the secpol can't detect this change. (Win2008 R2 SP1 RC still have this issue) Repro Steps: 1. in order to describe this...
Microsoft Reduce Customer Effort Center
Windows 7 Folder Redirection rename the Home folder in "My Documents"
Posted
over 3 years ago
by
Kimi Chen_
11
Comments
When you redirect the Documents folder on a Windows 7-based computer to a network share, the folder name unexpectedly changes back to Documents. But we expect the folder name to be the user name. Here are reproduce steps: Server : Windows 2008 R2 STD...
Microsoft Reduce Customer Effort Center
File “Date modified” property are not updating while modifying a file without closing it.
Posted
over 3 years ago
by
Kimi Chen_
6
Comments
These days, we are monitoring this issue: when one was developing a utility that monitors log files as they are updated. On 2003, opening the log file folder in explorer, you can see the timestamp and files size change before your eyes each time the log...
Microsoft Reduce Customer Effort Center
User profile cannot be loaded with event ID 1509, 1504
Posted
over 3 years ago
by
Kimi Chen_
5
Comments
This is a user profile issue. Some clients log on with temporary profile with error “User Profile Service failed the logon. User profile cannot be loaded”. Event id 1509 can be found in the application event log. The detail of the event...
Microsoft Reduce Customer Effort Center
Print Management Console on remote machine shows no printers
Posted
over 3 years ago
by
Kimi Chen_
3
Comments
We found another printing issue from the forum. See details below: You have a Windows Server 2008 R2 as printer server. You use Windows 7 as a client to remote manage the printers. You opened Printer Management Snap-in and added the printer server...
Microsoft Reduce Customer Effort Center
Printer access problems after KB2347290 installed
Posted
over 3 years ago
by
Kimi Chen_
1
Comments
Here is a hot issue between one hotfix and web application. If you have a web application running on windows 2003 and windows 2008. and using AMYUNI PDF Converter (or other same kind)to convert documents to PDF. This has no any problem at all. After you...
Microsoft Reduce Customer Effort Center
Media Player 12 auto-play behavior when inserting audio CD
Posted
over 3 years ago
by
Kimi Chen_
10
Comments
These days, we find a interesting problem from the technet forum. You are using Windows Media player 12 to play a video, then insert an audio CD, WMP will stop the video and begin playing the CD. Obviously it's annoying. Even tried changing the AutoPlay...
Microsoft Reduce Customer Effort Center
Windows 7 Upgrade Advisor tool failed to run with error message “Windows 7 Upgrade Advisor was unable to reach the Microsoft server for compatibility information. Check your internet connection and try again later.”
Posted
over 3 years ago
by
Kimi Chen_
1
Comments
This is an upgrade issue we want to share with you. When you run the Windows 7 Upgrade Advisor tool on a system that must use a proxy in order to access the internet you receive the error: "Windows 7 Upgrade Advisor was unable to reach the Microsoft server...
Microsoft Reduce Customer Effort Center
Unable to set the Wallpaper on Windows 7 or Windows Server 2008 R2
Posted
over 3 years ago
by
Kimi Chen_
6
Comments
Recently, we find an wallpaper setting issue on windows 7 and windows server 2008 R2. You want to set a picture on the computer as a background and it doesn't work. And you can only change it to a solid color. The following KB article was also tried,...
Microsoft Reduce Customer Effort Center
Non-NAP Capable computers receive full network access using DHCP enforcement
Posted
over 3 years ago
by
Kimi Chen_
0
Comments
This is an issue of NAP. You set up NAP DHCP enforcement through Windows 2008 or R2. When a client is non-NAP capable (NAP agent is not running) it should be quarantined because of having configured the non-NAP capable policy's "NAP enforcement" setting...
Microsoft Reduce Customer Effort Center
Network adapters icons are missing from Network and Sharing Center.
Posted
over 3 years ago
by
Kimi Chen_
0
Comments
Here is an issue related to network and sharing center. In some scenario, the network adapter icons are missing from Network and Sharing Center. But you can see the adapters in Device Manager and can access internet without issue even though a Red X at...
Microsoft Reduce Customer Effort Center
Error message “one of the USB device attached to this computer has malfunctioned, and Windows does not recognise it”
Posted
over 3 years ago
by
Kimi Chen_
32
Comments
Today we will talk about an issue of USB devices that many users has encountered. The symptom is when you connect a USB device to windows7 laptop, system will pop up a message “One of the USB device attached to this computer has malfunctioned, and...
Microsoft Reduce Customer Effort Center
Attempt to install Desktop Experience failed with error code 0x8000FFFF in windows server 2008
Posted
over 3 years ago
by
Kimi Chen_
4
Comments
This is a Windows Server 2008 hot issue found in the technet forum. In Windows Server 2008, you want to install windows mail or windows media player, so you enable the desktop experience feature. But later for somewhat reason, you disable the desktop...
Microsoft Reduce Customer Effort Center
Red X in System Tray - Caused By Incoming Connections
Posted
over 3 years ago
by
Kimi Chen_
1
Comments
This is an issue of networking. After you creat an incoming connection, the system tray icon always displays a red x when no incoming connections are active. However, you still can access internet without problem. See bellowing snapshot: ...
Microsoft Reduce Customer Effort Center
Windows 7 SP1 install failed (0x80070003 : error_path_not_found) if missing certain built-in RTM driver
Posted
over 3 years ago
by
Kimi Chen_
11
Comments
Recently We are seeing some errors of Windows 7 SP1 installation failure. The installation will fail on some system(especially system language in ZH-CN) due to missing certain windows RTM driver. We tried to install SP1 but get error message. (Error_Path_Not_Found...
Microsoft Reduce Customer Effort Center
Error message "The Windows Installer Service could not be accessed".
Posted
over 3 years ago
by
Kimi Chen_
5
Comments
One day, I tried to install Adobe Acrobat 8.0 but failed. I got error message” Windows installer service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.”...
Microsoft Reduce Customer Effort Center
how to extend CSV size in Disk manager
Posted
over 3 years ago
by
Kimi Chen_
0
Comments
Now and then you have a need to expand a LUN when running enterprise systems. This is a trivial action in most cases because you simply add physical drives to the array and then use Disk Management to extend the drive to encompassthe newly expanded volume...
Microsoft Reduce Customer Effort Center
Keyboard Layout will lose in Windows XP Mode
Posted
over 3 years ago
by
Kimi Chen_
0
Comments
This time we talk about an issue of Windows XP Mode. You change “Default input language” in control panel in Windows XP mode, then system reboots or hibernates. You may find the value changed for “Default input language” will...
Microsoft Reduce Customer Effort Center
Computer Management console will hang when populate the information on shared folder sessions
Posted
over 3 years ago
by
Kimi Chen_
0
Comments
Today, let’s talk about one computer management console issue. You are trying to view the information about client sessions by clicking Shared Folders -> Sessions in the Computer Management console. In some senario It could take a long time...
Microsoft Reduce Customer Effort Center
Mounted folders disappear in shared folder after navigating to them in Windows 7
Posted
over 3 years ago
by
Kimi Chen_
3
Comments
You have a share folder on Windows Server 2008 or R2. The share folder contains volume mount points. Sometimes the mount point folders appear as "hidden" when you navigate through the content of the folders and clicks "back" in Windows Explorer. ...
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