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Microsoft Reduce Customer Effort Center
Our team drives product feedback based on solid data, it drives proactive issue prevention and ultimately, drives improvements around products based on customer feedback.
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Blog Post:
2507938 causes event ID 33
danma_
Symptom: After you install the security update 2507938 on a computer that is running the release version of Windows 7 or the release version of Windows Server 2008 R2, you may notice that Event ID 33 is logged in the event log. Log Name: Application Source: SideBySide Event ID: 33 Task Category...
on
3 Aug 2011
Blog Post:
Error 0x81000019 when you do a backup on Windows 7
danma_
Symptom: ============== When you do a backup you get an error 0x81000019, the message is: "A shadow copy could not be created. Please check the 'VSS' and 'SPP' application event logs for more information. Details: Insufficient storage available to create either the shadow copy storage file or...
on
27 Jan 2011
Blog Post:
No information contained in Windows Security Health Validator result when the locale on NPS is not English
danma_
Symptom: ======= You are implementing NAP in Reporting mode. You may face a problem with retrieving Windows System Health Validator Results that NPS Event Log contain empty string in Windows Security Health Validator details section. Well, normally WSHV section should contain information...
on
26 Jan 2011
Blog Post:
"One or more ActiveX controls could not be displayed" error when you open MMC “Extended” tab
danma_
Symptom: ========= When you start MMC console like services.msc or gpedit.msc, you will get the following error message: One or more ActiveX controls could not be displayed because either: 1) Your current security settings prohibit running ActiveX controls on this page, or 2) You have blocked...
on
26 Jan 2011
Blog Post:
Server Manager can't handle expectedly during install WDS role
Kimi Chen_
In windows 2008 R2 SP1 RC, during install the WDS role, if you uncheck “Transport server” role service ,and then go ahead follow system’s request to remove dependent role services, the server manager MMC will crashed.(This works fine in windows 2008 R2) We can easily reproduce this...
on
14 Dec 2010
Blog Post:
Event Log Service | Security | Maximum Log Size (KB) forces a minimum size of 20480 KB.
Kimi Chen_
Group Policy - Event Log Service | Security | Maximum Log Size (KB) forces a minimum size of 20480 KB. Explain text lists minimum as 1024 KB as following text: “If you enable this policy setting, you can configure the maximum log file size to be between 1 megabyte (1024 kilobytes) and 2 terabytes...
on
14 Dec 2010
Blog Post:
SecPol can't detect the audit policy’s change that modified through auditpol command
Kimi Chen_
Auditpol command and secpol UI display inconsistent auditing policy result. If you modify some audit policy through auditpol command, the secpol can't detect this change. (Win2008 R2 SP1 RC still have this issue) Repro Steps: 1. in order to describe this issue more exactly, we use one of the audit policy...
on
14 Dec 2010
Blog Post:
Windows 7 Folder Redirection rename the Home folder in "My Documents"
Kimi Chen_
When you redirect the Documents folder on a Windows 7-based computer to a network share, the folder name unexpectedly changes back to Documents. But we expect the folder name to be the user name. Here are reproduce steps: Server : Windows 2008 R2 STD (US) Station : Windows Seven (Fr) 1. We defined a...
on
14 Dec 2010
Blog Post:
File “Date modified” property are not updating while modifying a file without closing it.
Kimi Chen_
These days, we are monitoring this issue: when one was developing a utility that monitors log files as they are updated. On 2003, opening the log file folder in explorer, you can see the timestamp and files size change before your eyes each time the log is updated. On 2008, "Last Modified" field on log...
on
14 Dec 2010
Blog Post:
User profile cannot be loaded with event ID 1509, 1504
Kimi Chen_
This is a user profile issue. Some clients log on with temporary profile with error “User Profile Service failed the logon. User profile cannot be loaded”. Event id 1509 can be found in the application event log. The detail of the event id 1509 is something like below: EventID 1509...
on
23 Nov 2010
Blog Post:
Print Management Console on remote machine shows no printers
Kimi Chen_
We found another printing issue from the forum. See details below: You have a Windows Server 2008 R2 as printer server. You use Windows 7 as a client to remote manage the printers. You opened Printer Management Snap-in and added the printer server. But you found the printers are not showing up, drivers...
on
23 Nov 2010
Blog Post:
Printer access problems after KB2347290 installed
Kimi Chen_
Here is a hot issue between one hotfix and web application. If you have a web application running on windows 2003 and windows 2008. and using AMYUNI PDF Converter (or other same kind)to convert documents to PDF. This has no any problem at all. After you installed KB2347290 you will unable to use that...
on
23 Nov 2010
Blog Post:
Media Player 12 auto-play behavior when inserting audio CD
Kimi Chen_
These days, we find a interesting problem from the technet forum. You are using Windows Media player 12 to play a video, then insert an audio CD, WMP will stop the video and begin playing the CD. Obviously it's annoying. Even tried changing the AutoPlay settings to “Take no action” under...
on
23 Nov 2010
Blog Post:
Windows 7 Upgrade Advisor tool failed to run with error message “Windows 7 Upgrade Advisor was unable to reach the Microsoft server for compatibility information. Check your internet connection and try again later.”
Kimi Chen_
This is an upgrade issue we want to share with you. When you run the Windows 7 Upgrade Advisor tool on a system that must use a proxy in order to access the internet you receive the error: "Windows 7 Upgrade Advisor was unable to reach the Microsoft server for compatibility information. Check your internet...
on
23 Nov 2010
Blog Post:
Unable to set the Wallpaper on Windows 7 or Windows Server 2008 R2
Kimi Chen_
Recently, we find an wallpaper setting issue on windows 7 and windows server 2008 R2. You want to set a picture on the computer as a background and it doesn't work. And you can only change it to a solid color. The following KB article was also tried, but the wallpaper never applied: The "Desktop Wallpaper...
on
23 Nov 2010
Blog Post:
Error message "The Windows Installer Service could not be accessed".
Kimi Chen_
One day, I tried to install Adobe Acrobat 8.0 but failed. I got error message” Windows installer service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.”. I also tried install ITunes but get the same...
on
23 Nov 2010
Blog Post:
Computer Management console will hang when populate the information on shared folder sessions
Kimi Chen_
Today, let’s talk about one computer management console issue. You are trying to view the information about client sessions by clicking Shared Folders -> Sessions in the Computer Management console. In some senario It could take a long time to populate the information, and the console may...
on
3 Nov 2010
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