Microsoft Reduce Customer Effort Center

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  • Blog Post: Easy ways to query hot fix information

    TechNet Archive
    Summary Many of customers request information on querying hot fix information. They need a report on what hot fixes have been patched and what hot fixes they do not have installed. This article explains several ways to find this information. 1. Go to Windows Update Online. If the computer is connected...
    on 19 Sep 2006

  • Blog Post: Automatic Update Scan Issues

    TechNet Archive
    Microsoft is aware, through recent customer feedback, that some enterprise customers have been experiencing performance issues when they apply Microsoft updates to certain workstations or servers. Customers are experiencing this when they use Microsoft System Management Server (SMS) 2003 Service Pack...
    on 19 Sep 2006

  • Blog Post: Automatic Update causes SVCHOST.exe high CPU

    TechNet Archive
    Symptom SVCHOST high CPU. If stopping the Automatic Update service, the high CPU issue disappears. You can use the following method to verify whether it is AU caused SVCHOST high CPU. 1. Run the command to find the PID of SVCHOST which is running on Automatic Update service. Tasklist...
    on 29 May 2007