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Microsoft Reduce Customer Effort Center
Our team drives product feedback based on solid data, it drives proactive issue prevention and ultimately, drives improvements around products based on customer feedback.
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Blog Post:
[Step by Step] How to adjust the resolution of virtual machine in Windows XP Mode?
danma_
1. Shut down the virtual machine in Windows Virtual PC, so to exit the Windows XP Mode. 2. Open a command prompt window with elevated privilege. 3. Run the following command cd /d "%localappdata%\Microsoft\Windows Virtual PC\Virtual Machines" REM make a copy of the configuration files ...
on
5 Dec 2011
Blog Post:
Error on upgrading Virtual PC Integration Components
danma_
Symptom: Sometimes you may be unable to upgrade Virtual PC Integration Components with error “Setup Interrupted”. Resolution: In most of cases, the Kernel mode driver framework files wdf01000.sys and wdfldr.sys may be the cause of this issue from the following workaround: 1. Unistall...
on
3 Aug 2011
Blog Post:
Yi Ruan Bluetooth driver update broke your bluetooth? Roll back it!
danma_
Recently, some customers reported that after they ran Windows Update and installed Yi Ruan Bluetooth driver, the bluetooth devices like mouse or keyboard was not working any more. Resolution: Follow the steps to roll back to the old driver, : You must be logged on as an administrator to perform...
on
10 May 2011
Blog Post:
Windows 7 SP1 installation failed with error 0x800f0a12
danma_
You might encounter an issue during the installation of SP1 for Win7/R2 where the installer exits with: 0x800f0a12. Usually it means the installer can’t access the system partition of your computer’s hard disk to update files. This is due to the automount policy for your machine being...
on
29 Mar 2011
Blog Post:
Error message “Display driver stopped responding and has recovered.”
danma_
Symptom: Some people reported got an error message when he using his computer: Display driver stopped responding and has recovered. Sometimes, when this error message comes out, the computer will get hang for some minutes and then BSOD or reboots. Resolution: It appears to be a graphic card...
on
21 Mar 2011
Blog Post:
Error message 'The selected task "{0}" no longer exists. To see the current tasks, click Refresh’
danma_
A lot of customers complained the following: When they open up the Task Scheduler, they get a message that says: The selected task "{0}" no longer exists. To see the current tasks, click Refresh. The mechamism task scheduler uses: it has a copy of tasks in registry and a copy of them in task files...
on
21 Mar 2011
Blog Post:
Sleep issues after Windows 7 SP1 installation
danma_
Some customers reported the issues of power management. Symptom: Prior to the SP1 installation the system properly went into sleep mode and properly woke up. But, after installing Windows 7 SP1 you may be not able to properly put the system into sleep mode. You have to press the power button...
on
20 Mar 2011
Blog Post:
Changes in MDAC ADODB COM components in Windows 7 Service Pack 1
danma_
Symptom: ========= On a computer with Windows 7 SP1 installed, you develop and build your application that is using ADO for database access, you find the application doesn't run on the Windows XP, Windows Vista, Windows 7 without SP1. But it runs well on Windows 7 with SP1. Cause: ======...
on
14 Mar 2011
Blog Post:
How to recover from the no-boot situation caused by the failed installation of Windows 7 or Windows Server 2008 R2 SP1
danma_
To recover the no-boot situation, you need to do system restore or revert to Windows 7 RTM: 1. Apply System Restore from the Windows Recovery Environment (WinRE) At boot-up, Hit F8 --> Repair --> System Recovery Options Window --> System Restore 2. If the system restore failed, you...
on
14 Mar 2011
Blog Post:
0xC000009A error on Windows 7 or Windows Server 2008 R2 SP1 installation
danma_
Symptom: ======== When you are installing Windows 7 or Windows Server 2008 R2 SP1, the system is required to reboot. During the rebooting and applyting the updates (Applying update operation xxxxxx of xxxxxx), you may encounter the 0xC000009A error and hang. So you can not log into the WIndows...
on
14 Mar 2011
Blog Post:
0x8024200D and 0x800f081f error when you are installing Windows 7 or Windows Server 2008 R2 SP1
danma_
Symptom: ========= When you install Windows 7 or Windows Server 2008 R2 SP1 you may receive error 0x800f081f or 0x8024200D. When you check the CBS log(C:\Windows\Logs\CBS\cbs.log), you will find the errors like below: 2011-03-03 21:38:06, Error CBS Exec: Failed to pre-stage package: Package_for_KB976933...
on
13 Mar 2011
Blog Post:
Remote Server Administration Tools(RSAT) and windows 7 service pack 1
Kimi Chen_
Here are several issues with Remote Server Administration Tools and Windows 7 SP1. (1) You can not install RSAT on Windows 7 SP1 ( http://support.microsoft.com/kb/2517239/en-us ). After installing windows7 service pack 1, remote server administration update tool cannot install on the machine. ...
on
17 Feb 2011
Blog Post:
Network adapters icons are missing from Network and Sharing Center.
Kimi Chen_
Here is an issue related to network and sharing center. In some scenario, the network adapter icons are missing from Network and Sharing Center. But you can see the adapters in Device Manager and can access internet without issue even though a Red X at the notification area. You uninstall and reinstall...
on
23 Nov 2010
Blog Post:
Error message “one of the USB device attached to this computer has malfunctioned, and Windows does not recognise it”
Kimi Chen_
Today we will talk about an issue of USB devices that many users has encountered. The symptom is when you connect a USB device to windows7 laptop, system will pop up a message “One of the USB device attached to this computer has malfunctioned, and Windows does not recognize it”. In addition...
on
23 Nov 2010
Blog Post:
Red X in System Tray - Caused By Incoming Connections
Kimi Chen_
This is an issue of networking. After you creat an incoming connection, the system tray icon always displays a red x when no incoming connections are active. However, you still can access internet without problem. See bellowing snapshot: Maybe you get confused why there is a red...
on
23 Nov 2010
Blog Post:
Windows 7 SP1 install failed (0x80070003 : error_path_not_found) if missing certain built-in RTM driver
Kimi Chen_
Recently We are seeing some errors of Windows 7 SP1 installation failure. The installation will fail on some system(especially system language in ZH-CN) due to missing certain windows RTM driver. We tried to install SP1 but get error message. (Error_Path_Not_Found 0x80070003). Checked on the CBS log...
on
23 Nov 2010
Blog Post:
System restore points are missing after Windows 7 reboot
AllenSH
Recently, we have been seeing a large number of threads from the forum that system restore points will disappear after windows 7 reboot. When the issue happens, one or more of the following events could be logged: Event ID 22 Volume Shadow Copy Service error: A critical component required by the Volume...
on
7 Sep 2010
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