Microsoft Reduce Customer Effort Center

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  • Blog Post: Exchange 2007 Mailbox Server Role Storage Requirements Calculator

    In order to assist customers in designing their storage layout for Exchange 2007, we have put together a calculator that focuses on driving the storage requirements (I/O performance and capacity) and what the optimal LUN layout should be based on a set of input factors. You can download the calculator...
  • Blog Post: New feature "ActiveX Filtering" in Internet Explorer 9 (IE9) and Flash, Silverlight or other plug-in

    ActiveX Filtering is a new feature introduced in IE9. ActiveX Filtering allows you to browse the Web without running any ActiveX controls. You can read more about it in the link http://ie.microsoft.com/testdrive/Browser/ActiveXFiltering/About.html . ActiveX Filtering is disabled by default. You...
  • Blog Post: Event Log Service | Security | Maximum Log Size (KB) forces a minimum size of 20480 KB.

    Group Policy - Event Log Service | Security | Maximum Log Size (KB) forces a minimum size of 20480 KB. Explain text lists minimum as 1024 KB as following text: “If you enable this policy setting, you can configure the maximum log file size to be between 1 megabyte (1024 kilobytes) and 2 terabytes...
  • Blog Post: SecPol can't detect the audit policy’s change that modified through auditpol command

    Auditpol command and secpol UI display inconsistent auditing policy result. If you modify some audit policy through auditpol command, the secpol can't detect this change. (Win2008 R2 SP1 RC still have this issue) Repro Steps: 1. in order to describe this issue more exactly, we use one of the audit policy...
  • Blog Post: Internet Explorer 9(IE9) and Forefront TMG 2010

    Recently some customers reported an compatiblity issue between IE9 and Forefront TMG2010. After install IE9, Microsoft Forefront Thread Management Gateway management tools cannot work anymore, it gives error message like “member not found”, “refresh failed”. And going back...
  • Blog Post: Error 0x81000019 when you do a backup on Windows 7

    Symptom: ============== When you do a backup you get an error 0x81000019, the message is: "A shadow copy could not be created. Please check the 'VSS' and 'SPP' application event logs for more information. Details: Insufficient storage available to create either the shadow copy storage file or...
  • Blog Post: Media Player 12 auto-play behavior when inserting audio CD

    These days, we find a interesting problem from the technet forum. You are using Windows Media player 12 to play a video, then insert an audio CD, WMP will stop the video and begin playing the CD. Obviously it's annoying. Even tried changing the AutoPlay settings to “Take no action” under...
  • Blog Post: Windows 7 SP1 installation failed with error 0x80004005 E-FAIL

    Symptom: When you are installing Windows 7 or Windows Server 2008 R2 SP1, you may encounter the installatin failure with error 0x80004005 (E-FAIL). And you can find the errors in the CBS.log, like below: Failed. Attempted to uninstall a version of a non-driver component that is not installed...
  • Blog Post: Script error when attempting to load album/track information in Windows Media Player 12

    Sometimes you may encounter the script error when you attempte to load album/track information in WMP12. For example: An error has occurred in the script on this page Line: 240 Character: 25 Error: Object expected Code: 0 URL: http://fai.music.metaservices.microsoft.com/FAI/AlbumMatch...
  • Blog Post: Windows Server Backup failed to backup with error 0x81000101

    Symptom: Sometimes Windows Server Backup failed to backup the data. The error is: The shared restore point operation failed with error (0x81000101) The creation of a shadow copy has timed out. Try this operation again. In the event viewer, found the following error: The backup operation that...
  • Blog Post: Windows 2008 R2 cluster validation shows installed updates as missing

    Symptom: Customer has installed a Hyper-V Cluster. The host os is Windows Server 2008 R2 with SP1. When he runs cluster validation wizard, the wizard shows lots of missing updates, however those updates are already in SP1 package. When he checks for updates from Windows Update, no new updates are...
  • Blog Post: Unicast NLB nodes can communicate over the NLB-enabled network adapter in Windows Server 2003 Service Pack 1

    In Windows 2000 and Windows Server 2003, Unicast NLB nodes cannot communicate over the NLB-enabled network adaptor. In order to enable the communication between the Unicast NLB nodes, we have to install additional network cards on the computers so that they communicate using the additional network cards...
  • Blog Post: How to Generate AD Accounts by Using the Mailbox Information in the Mailbox Database in Exchange 2007

    With Exchange 2003, if you wanted to create Active Directory accounts based on the list of disconnected mailboxes in the mailbox database, you could use the Mailbox Export Wizard, a component of the Mailbox Recovery Center . Before that, you could have used MBCONN, a tool we employed for that very purpose...
  • Blog Post: Unable to open the 64-bit version of Internet Explorer 9 (IE9)

    In a Windows 64bit system, after you install IE9 64-bit, you will get two IE in the start menu. One is 32-bit, the other is 64-bit. Some customers reported that they can not open the 64-bit version of IE9, well, there is no problem to open the 32-bit version of IE9 . They said there is no problem...
  • Blog Post: Manually Publishing and Un-publishing Terminal Server License Servers

    Terminal Servers automatically discover TS License Servers available in a deployment by querying the Active Directory Catalog for a list of license servers. This list is in the "TS-Enterprise-License-Server" object in the Catalog Server. Typically, License Servers in " Enterprise " discovery mode publish...
  • Blog Post: Powershell: How to restart the User Profile Synchronization Service if disabled?

    Below script shows how to restart the User Profile Synchronization Service if disabled. ============================================ # Loads the SharePoint 2010 PowerShell extensions Add-PSSnapIn Microsoft.SharePoint.PowerShell # Sets variable for User Profile Service Application : enter the...
  • Blog Post: Windows 7 SP1 install failed (0x80070003 : error_path_not_found) if missing certain built-in RTM driver

    Recently We are seeing some errors of Windows 7 SP1 installation failure. The installation will fail on some system(especially system language in ZH-CN) due to missing certain windows RTM driver. We tried to install SP1 but get error message. (Error_Path_Not_Found 0x80070003). Checked on the CBS log...
  • Blog Post: Mounted folders disappear in shared folder after navigating to them in Windows 7

    You have a share folder on Windows Server 2008 or R2. The share folder contains volume mount points. Sometimes the mount point folders appear as "hidden" when you navigate through the content of the folders and clicks "back" in Windows Explorer. This issue is related to SMBv2 Background: ...
  • Blog Post: Rendering issues with Facebook in Internet Explorer 9 (IE9)

    Recently we have some cases that the customers reported the rendering issues with Facebook after upgrading to IE9 RTM. In every case Facebook had been added to the Compatibility View list due to issues during the Beta or RC or IE8. Facebook does not want to be on the CV list, and we don’t want...
  • Blog Post: Printer access problems after KB2347290 installed

    Here is a hot issue between one hotfix and web application. If you have a web application running on windows 2003 and windows 2008. and using AMYUNI PDF Converter (or other same kind)to convert documents to PDF. This has no any problem at all. After you installed KB2347290 you will unable to use that...
  • Blog Post: CA restore fails from time to time

    Customers reported that their CA restore failed. The symptom is: When migrating the issuing CA using keys which protected by the nCiphers Security World Module Key it works using the existing certificate after first importing the certificate and assignment of private key using certutil -repair. ...
  • Blog Post: 2507938 causes event ID 33

    Symptom: After you install the security update 2507938 on a computer that is running the release version of Windows 7 or the release version of Windows Server 2008 R2, you may notice that Event ID 33 is logged in the event log. Log Name: Application Source: SideBySide Event ID: 33 Task Category...
  • Blog Post: User profile cannot be loaded with event ID 1509, 1504

    This is a user profile issue. Some clients log on with temporary profile with error “User Profile Service failed the logon. User profile cannot be loaded”. Event id 1509 can be found in the application event log. The detail of the event id 1509 is something like below: EventID 1509...
  • Blog Post: Error message 'The selected task "{0}" no longer exists. To see the current tasks, click Refresh’

    A lot of customers complained the following: When they open up the Task Scheduler, they get a message that says: The selected task "{0}" no longer exists. To see the current tasks, click Refresh. The mechamism task scheduler uses: it has a copy of tasks in registry and a copy of them in task files...
  • Blog Post: The error 0X80070490(Element not found) when you are installing a service pack or update

    Symptom: When you are installing a service pack or update for Windows 7 or 2008 R2, the update may fail to install with an error 0X80070490. You have tried the following contents, but still can not resolve the problem: 1. KB977893 2. KB947821 3. http://windows.microsoft.com/en-US/windows7...