Microsoft Reduce Customer Effort Center

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  • Blog Post: Event Log Service | Security | Maximum Log Size (KB) forces a minimum size of 20480 KB.

    Kimi Chen_
    Group Policy - Event Log Service | Security | Maximum Log Size (KB) forces a minimum size of 20480 KB. Explain text lists minimum as 1024 KB as following text: “If you enable this policy setting, you can configure the maximum log file size to be between 1 megabyte (1024 kilobytes) and 2 terabytes...
    on 14 Dec 2010

  • Blog Post: SecPol can't detect the audit policy’s change that modified through auditpol command

    Kimi Chen_
    Auditpol command and secpol UI display inconsistent auditing policy result. If you modify some audit policy through auditpol command, the secpol can't detect this change. (Win2008 R2 SP1 RC still have this issue) Repro Steps: 1. in order to describe this issue more exactly, we use one of the audit policy...
    on 14 Dec 2010

  • Blog Post: Windows Server Backup failed to backup with error 0x81000101

    danma_
    Symptom: Sometimes Windows Server Backup failed to backup the data. The error is: The shared restore point operation failed with error (0x81000101) The creation of a shadow copy has timed out. Try this operation again. In the event viewer, found the following error: The backup operation that...
    on 1 Aug 2011

  • Blog Post: Windows 2008 R2 cluster validation shows installed updates as missing

    danma_
    Symptom: Customer has installed a Hyper-V Cluster. The host os is Windows Server 2008 R2 with SP1. When he runs cluster validation wizard, the wizard shows lots of missing updates, however those updates are already in SP1 package. When he checks for updates from Windows Update, no new updates are...
    on 18 Oct 2011

  • Blog Post: Mounted folders disappear in shared folder after navigating to them in Windows 7

    Kimi Chen_
    You have a share folder on Windows Server 2008 or R2. The share folder contains volume mount points. Sometimes the mount point folders appear as "hidden" when you navigate through the content of the folders and clicks "back" in Windows Explorer. This issue is related to SMBv2 Background: ...
    on 3 Nov 2010

  • Blog Post: Printer access problems after KB2347290 installed

    Kimi Chen_
    Here is a hot issue between one hotfix and web application. If you have a web application running on windows 2003 and windows 2008. and using AMYUNI PDF Converter (or other same kind)to convert documents to PDF. This has no any problem at all. After you installed KB2347290 you will unable to use that...
    on 24 Nov 2010

  • Blog Post: CA restore fails from time to time

    danma_
    Customers reported that their CA restore failed. The symptom is: When migrating the issuing CA using keys which protected by the nCiphers Security World Module Key it works using the existing certificate after first importing the certificate and assignment of private key using certutil -repair. ...
    on 26 Aug 2011

  • Blog Post: 2507938 causes event ID 33

    danma_
    Symptom: After you install the security update 2507938 on a computer that is running the release version of Windows 7 or the release version of Windows Server 2008 R2, you may notice that Event ID 33 is logged in the event log. Log Name: Application Source: SideBySide Event ID: 33 Task Category...
    on 4 Aug 2011

  • Blog Post: User profile cannot be loaded with event ID 1509, 1504

    Kimi Chen_
    This is a user profile issue. Some clients log on with temporary profile with error “User Profile Service failed the logon. User profile cannot be loaded”. Event id 1509 can be found in the application event log. The detail of the event id 1509 is something like below: EventID 1509...
    on 24 Nov 2010

  • Blog Post: "Validate server certificate" option is unexpected to check in Wired network (IEEE 802.3) policies

    Kimi Chen_
    From forum report, There seems to be large number of enterprise users encounters this issue. You have a Windows 2008 DC. You create a Wired network policy using Windows 7 GPMC, and the “validate server certificate” option is unchecked. After the GPO is applied, the Windows XP, Vista and...
    on 3 Nov 2010

  • Blog Post: how to extend CSV size in Disk manager

    Kimi Chen_
    Now and then you have a need to expand a LUN when running enterprise systems. This is a trivial action in most cases because you simply add physical drives to the array and then use Disk Management to extend the drive to encompassthe newly expanded volume. Unfortunately, on highly-available systems such...
    on 3 Nov 2010

  • Blog Post: VSS Backup does not work when App-V is installed and drive Q is created

    Kimi Chen_
    Update: Microsoft has released a hotfix to solve this problem Hotfix Package 4 for Microsoft Application Virtualization 4.6 RTM: October 2010 http://support.microsoft.com/kb/2432513 This is a server backup issue. On a Windows Server, you install App-v 4.6 and Q(or other drvie letter) drive will...
    on 3 Nov 2010

  • Blog Post: You cannot backup a VHD to a network share which is a local drive

    danma_
    Symptom: When you backup a VHD to a network share which is a local drive, it may fails with the following error: The backup operation to \\server\b$\daily\a\ is starting. Creating a shadow copy of the volumes specified for backup... Creating a shadow copy of the volumes specified for backup......
    on 1 Mar 2012

  • Blog Post: No information contained in Windows Security Health Validator result when the locale on NPS is not English

    danma_
    Symptom: ======= You are implementing NAP in Reporting mode. You may face a problem with retrieving Windows System Health Validator Results that NPS Event Log contain empty string in Windows Security Health Validator details section. Well, normally WSHV section should contain information...
    on 27 Jan 2011

  • Blog Post: error 31313 when you are trying to create a protection group that includes Hyper-V protection

    danma_
    Symptom: A few customers reported the following issue: Environment: DPM 2010 installed on Windows2008 R2 SP1 with hyper-v enabled. When the customers go to create a protection group that includes Hyper-V protection, they get an error message (ID: 31313) that you need to install the patch...
    on 23 Aug 2011

  • Blog Post: File “Date modified” property are not updating while modifying a file without closing it.

    Kimi Chen_
    These days, we are monitoring this issue: when one was developing a utility that monitors log files as they are updated. On 2003, opening the log file folder in explorer, you can see the timestamp and files size change before your eyes each time the log is updated. On 2008, "Last Modified" field on log...
    on 14 Dec 2010

  • Blog Post: Computer Management console will hang when populate the information on shared folder sessions

    Kimi Chen_
    Today, let’s talk about one computer management console issue. You are trying to view the information about client sessions by clicking Shared Folders -> Sessions in the Computer Management console. In some senario It could take a long time to populate the information, and the console may...
    on 3 Nov 2010

  • Blog Post: Customized Power Management policy does not take effect

    danma_
    This is a known issue. Windows 7 does not apply customized power plan policy created by Group Policy Management Editor. Repro steps: (w and w/o SP1) ========== 1. Open group policy management editor=>computer configuration=>preferences=>control panel settings=>power options 2. Create new...
    on 11 Mar 2011

  • Blog Post: Non-NAP Capable computers receive full network access using DHCP enforcement

    Kimi Chen_
    This is an issue of NAP. You set up NAP DHCP enforcement through Windows 2008 or R2. When a client is non-NAP capable (NAP agent is not running) it should be quarantined because of having configured the non-NAP capable policy's "NAP enforcement" setting to provide limited network access. This is expected...
    on 23 Nov 2010

  • Blog Post: Attempt to install Desktop Experience failed with error code 0x8000FFFF in windows server 2008

    Kimi Chen_
    This is a Windows Server 2008 hot issue found in the technet forum. In Windows Server 2008, you want to install windows mail or windows media player, so you enable the desktop experience feature. But later for somewhat reason, you disable the desktop experience feature. After that if you want to get...
    on 23 Nov 2010

  • Blog Post: Server Manager can't handle expectedly during install WDS role

    Kimi Chen_
    In windows 2008 R2 SP1 RC, during install the WDS role, if you uncheck “Transport server” role service ,and then go ahead follow system’s request to remove dependent role services, the server manager MMC will crashed.(This works fine in windows 2008 R2) We can easily reproduce this...
    on 14 Dec 2010

  • Blog Post: Because of Windows Live Essentials, scheduled task is not running until every Sunday at a specific time

    danma_
    This is an strange issue that we found recently. Symptom: ======== You have several Tasks scheduled. They all run fine until every Sunday at a specific time. The tasks after that time are no longer triggered, nor are there any errors given in the event logs. The Task scheduler service is still...
    on 16 Mar 2011

  • Blog Post: Event 315 with error 2114 on startup

    danma_
    Recently some customers reported then got event 315 with error 2114 on every system startup. The printers and the system both work fine. The only problem is the event with error when the system starts up each time. The detailed log is similar as following: Log Name: Microsoft-Windows-PrintService...
    on 15 Aug 2011

  • Blog Post: MMC issues after installing .Net security update

    danma_
    Symptom1: Unable to open the Microsoft Management Console, MMC fails with the message: “MMC could not create the snap-in”. MMC could not create the snap-in. The snap-in might not have been installed correctly. Name: Server Manger CSLID: FX:{18ea3f92-d6aa-41d9-a205-2023400c8fbb} ...
    on 11 Mar 2011

  • Blog Post: Print Management Console on remote machine shows no printers

    Kimi Chen_
    We found another printing issue from the forum. See details below: You have a Windows Server 2008 R2 as printer server. You use Windows 7 as a client to remote manage the printers. You opened Printer Management Snap-in and added the printer server. But you found the printers are not showing up, drivers...
    on 24 Nov 2010