Microsoft Reduce Customer Effort Center

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  • Blog Post: Support Lifecycle

    Support for the following products ends on 10-Apr-2007 l Windows Server 2003 Service Pack 0 (RTM) l Windows XP Embedded Service Pack 1 l Internet Security and Acceleration Server 2004 Service Pack 1
  • Blog Post: RMS Server SP2 Released

    RMS Server SP2 is released on Dec and available for download. http://www.microsoft.com/downloads/details.aspx?FamilyID=5794538f-e572-4542-a5bd-901b2720f068&DisplayLang=en New features in SP2: l Native support for SQL Server 2005 l Support for SharePoint Server 2007 l Security and...
  • Blog Post: Tons of paper only with a date is printed due to theW32.Looked.AH virus

    Some shared printers print tons of pages containing only a date unexpectedly. It may be caused by Virus W32.Looked.AH ( rundl132.exe ) . This virus has the following symptoms: a. Shared printers print a lot of pages containing only a date. b. The “rundl132.exe” and “logo1_.exe” files exist in the...
  • Blog Post: CA eTrust Antivirus mistakenly remove LSASS.exe

    Microsoft has received customer reports that the system cannot boot up due to LSASS.EXE being erroneously removed. The Lsass.exe file in Microsoft Windows Server 2003 is being identified as an infected file and is being quarantined by Computer Associates (CA) eTrust Antivirus signature 303.3.30.54...
  • Blog Post: MS06-049 Re-Released to Fix a Known Issue

    MS06-049 has been revised and re-released for Microsoft Windows 2000 Service Pack 4 to address a known issue on Windows 2000 SP4. After installing the original version of security update 920958 (MS06-049) on a computer that using NTFS file system compression, compressed files larger than 4 kilobytes...
  • Blog Post: MBSA 2.0 Users Must Upgrade to 2.0.1 before March 2007

    Due to the file format change of WSUSScan.cab file, MBSA 2.0.1 has already been released for a while. MBSA 2.0.1 is REQUIRED in order to use the new file format. In March 2007, the previous version of WSUSScan.cab will no longer be maintained. Users must therefore upgrade to 2.0.1 before March...
  • Blog Post: Virus crash svchost without MS06-040

    Viruses may crash svchost.exe/services.exe on servers that do not have MS06-040 installed. Several servers that do not have MS06-040 installed have been attacked by viruses. If your server encounters any of the symptoms listed below, check for MS06-040 (KB921883) . If you do not have it installed...