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  • Blog Post: Temporary profile issue

    A temporary user profile is issued each time an error condition prevents the user's profile from loading. Temporary profiles are deleted at the end of each session, and changes made by the user to their desktop settings and files are lost when the user logs off. On a Vista client computer, you may encounter...
  • Blog Post: New feature "ActiveX Filtering" in Internet Explorer 9 (IE9) and Flash, Silverlight or other plug-in

    ActiveX Filtering is a new feature introduced in IE9. ActiveX Filtering allows you to browse the Web without running any ActiveX controls. You can read more about it in the link http://ie.microsoft.com/testdrive/Browser/ActiveXFiltering/About.html . ActiveX Filtering is disabled by default. You...
  • Blog Post: How to Prevent/Troubleshoot “Calendar items missing” issue

    In Outlook 2003, some customers may meet the “Calendar items missing” issue. There are several factors that can cause this problem and therefore, the whole troubleshooting process may be time consuming. At this stage, we’d like to provide some tips to help you prevent such issues. The following...
  • Blog Post: Hot issue Errors related to Kerberos authentication

    Kerberos is the default protocol for network authentication in Windows Server 2003. The Kerberos authentication protocol provides a mechanism for mutual authentication between a client and a server, or between one server and another, before a network connection is opened between them. It is more flexible...
  • Blog Post: Missing NTUSER.DAT in default user folder causes Windows Update Error

    Symptom ======== You may receive 0x8007003 errors when installing windows updates. From Windows Update.log file, you can find the error information as below: 2007-03-17 12:14:47:639 6128 a54 Handler Post-reboot status for package Package_for_KB932246~31bf3856ad364e35~x86~~6.0.1.2: 0x80070003...
  • Blog Post: Event Log Service | Security | Maximum Log Size (KB) forces a minimum size of 20480 KB.

    Group Policy - Event Log Service | Security | Maximum Log Size (KB) forces a minimum size of 20480 KB. Explain text lists minimum as 1024 KB as following text: “If you enable this policy setting, you can configure the maximum log file size to be between 1 megabyte (1024 kilobytes) and 2 terabytes...
  • Blog Post: SecPol can't detect the audit policy’s change that modified through auditpol command

    Auditpol command and secpol UI display inconsistent auditing policy result. If you modify some audit policy through auditpol command, the secpol can't detect this change. (Win2008 R2 SP1 RC still have this issue) Repro Steps: 1. in order to describe this issue more exactly, we use one of the audit policy...
  • Blog Post: Internet Explorer 9(IE9) and Forefront TMG 2010

    Recently some customers reported an compatiblity issue between IE9 and Forefront TMG2010. After install IE9, Microsoft Forefront Thread Management Gateway management tools cannot work anymore, it gives error message like “member not found”, “refresh failed”. And going back...
  • Blog Post: How to implement SQL 2005 on SMS 2003 and MOM 2005

    Both SMS and MOM require SQL server as a data store solution. As SQL 2005 is released for several months, you may have request to implement SQL 2005 for SMS and MOM. To prevent all potential upgrade issue and ensure the productive SMS and MOM work well after SQL 2005, I listed the pre-requirement list...
  • Blog Post: Error 0x81000019 when you do a backup on Windows 7

    Symptom: ============== When you do a backup you get an error 0x81000019, the message is: "A shadow copy could not be created. Please check the 'VSS' and 'SPP' application event logs for more information. Details: Insufficient storage available to create either the shadow copy storage file or...
  • Blog Post: Connecting to DNS server using the DNS snap-in fails on Windows Server 2003

    When you try to connect to a Domain Name System (DNS) server by using the DNS snap-in (Dnsmgmt.msc) on a Microsoft Windows Server 2003-based computer, the connection fails. In the console tree, you see a red "X" next to the DNS server connection node. This problem occurs if the following conditions are...
  • Blog Post: Media Player 12 auto-play behavior when inserting audio CD

    These days, we find a interesting problem from the technet forum. You are using Windows Media player 12 to play a video, then insert an audio CD, WMP will stop the video and begin playing the CD. Obviously it's annoying. Even tried changing the AutoPlay settings to “Take no action” under...
  • Blog Post: Outlook Crash after move mailbox to Exchange 2003 SP2

    We have received a lot of cases recently of Outlook crashing following a mailbox move to Exchange 2003 SP2. The crash occurs due to a discrepancy in the replid map in the memory on the server and the replid map in Jet. Such issues are common due to the GRM (Guid/replid mapping) cache being on by default...
  • Blog Post: Windows 7 SP1 installation failed with error 0x80004005 E-FAIL

    Symptom: When you are installing Windows 7 or Windows Server 2008 R2 SP1, you may encounter the installatin failure with error 0x80004005 (E-FAIL). And you can find the errors in the CBS.log, like below: Failed. Attempted to uninstall a version of a non-driver component that is not installed...
  • Blog Post: Unable to open the 64-bit version of Internet Explorer 9 (IE9)

    In a Windows 64bit system, after you install IE9 64-bit, you will get two IE in the start menu. One is 32-bit, the other is 64-bit. Some customers reported that they can not open the 64-bit version of IE9, well, there is no problem to open the 32-bit version of IE9 . They said there is no problem...
  • Blog Post: Powershell: How to restart the User Profile Synchronization Service if disabled?

    Below script shows how to restart the User Profile Synchronization Service if disabled. ============================================ # Loads the SharePoint 2010 PowerShell extensions Add-PSSnapIn Microsoft.SharePoint.PowerShell # Sets variable for User Profile Service Application : enter the...
  • Blog Post: Windows 7 SP1 install failed (0x80070003 : error_path_not_found) if missing certain built-in RTM driver

    Recently We are seeing some errors of Windows 7 SP1 installation failure. The installation will fail on some system(especially system language in ZH-CN) due to missing certain windows RTM driver. We tried to install SP1 but get error message. (Error_Path_Not_Found 0x80070003). Checked on the CBS log...
  • Blog Post: Mounted folders disappear in shared folder after navigating to them in Windows 7

    You have a share folder on Windows Server 2008 or R2. The share folder contains volume mount points. Sometimes the mount point folders appear as "hidden" when you navigate through the content of the folders and clicks "back" in Windows Explorer. This issue is related to SMBv2 Background: ...
  • Blog Post: Rendering issues with Facebook in Internet Explorer 9 (IE9)

    Recently we have some cases that the customers reported the rendering issues with Facebook after upgrading to IE9 RTM. In every case Facebook had been added to the Compatibility View list due to issues during the Beta or RC or IE8. Facebook does not want to be on the CV list, and we don’t want...
  • Blog Post: Printer access problems after KB2347290 installed

    Here is a hot issue between one hotfix and web application. If you have a web application running on windows 2003 and windows 2008. and using AMYUNI PDF Converter (or other same kind)to convert documents to PDF. This has no any problem at all. After you installed KB2347290 you will unable to use that...
  • Blog Post: CA restore fails from time to time

    Customers reported that their CA restore failed. The symptom is: When migrating the issuing CA using keys which protected by the nCiphers Security World Module Key it works using the existing certificate after first importing the certificate and assignment of private key using certutil -repair. ...
  • Blog Post: User profile cannot be loaded with event ID 1509, 1504

    This is a user profile issue. Some clients log on with temporary profile with error “User Profile Service failed the logon. User profile cannot be loaded”. Event id 1509 can be found in the application event log. The detail of the event id 1509 is something like below: EventID 1509...
  • Blog Post: Error message 'The selected task "{0}" no longer exists. To see the current tasks, click Refresh’

    A lot of customers complained the following: When they open up the Task Scheduler, they get a message that says: The selected task "{0}" no longer exists. To see the current tasks, click Refresh. The mechamism task scheduler uses: it has a copy of tasks in registry and a copy of them in task files...
  • Blog Post: Error message "Your client does not support opening this list with Windows Explorer" when you try to "Open with Explorer" on a SharePoint document library in Office 365 site

    [ Symptoms ] When you log on to the SharePoint online site by using your Office 365 account, navigate to a document library and click “ Open with Explorer ” button on the ribbon, you receive the following error message: Your client does not support opening this list with Windows...
  • Blog Post: Tons of paper only with a date is printed due to theW32.Looked.AH virus

    Some shared printers print tons of pages containing only a date unexpectedly. It may be caused by Virus W32.Looked.AH ( rundl132.exe ) . This virus has the following symptoms: a. Shared printers print a lot of pages containing only a date. b. The “rundl132.exe” and “logo1_.exe” files exist in the...