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Microsoft Reduce Customer Effort Center
Our team drives product feedback based on solid data, it drives proactive issue prevention and ultimately, drives improvements around products based on customer feedback.
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Blog Post:
Powershell: How to re-provsion the sync DB to resolve the issue that User Profile Synchronization Service fails to start?
danma_
You can use the below script: ================================== Get-SPDatabase $syncdb=Get-SPDatabase -Id $syncdb. Unprovision () $syncdb.Status='Offline' Get-SPServiceApplication $upa=Get-SPServiceApplication - Id $upa.ResetSynchronizationMachine() $upa.ResetSynchronizationDatabase() $syncdb...
on
24 Nov 2011
Blog Post:
Powershell: How to restart the User Profile Synchronization Service if disabled?
danma_
Below script shows how to restart the User Profile Synchronization Service if disabled. ============================================ # Loads the SharePoint 2010 PowerShell extensions Add-PSSnapIn Microsoft.SharePoint.PowerShell # Sets variable for User Profile Service Application : enter the...
on
24 Nov 2011
Blog Post:
How to query network adapter for IPv6 protocol?
danma_
Assuming you need it in script, PowerShell: # computername $MachineName = 'localhost' # open HKLM reg on $MachineName $reg = [Microsoft.Win32.RegistryKey]::OpenRemoteBaseKey('LocalMachine', $MachineName) # open subKey SYSTEM\CurrentControlSet\services\TCPIP6\Linkage $regKey =...
on
16 Nov 2011
Blog Post:
Word 2010 switches to Draft view from Print Layout view when the computer is left idle for a couple of minutes
danma_
Some Word2010 users reported an interesting issue: You are viewing a document (with reviewing turned on) in Print Layout view, and after a few minutes, the view switches to Draft view and opens the comments window on the bottom. It usually happens when the computer is left idle for a couple of minutes...
on
13 Nov 2011
Blog Post:
A Windows Live error occurred while provisioning for "mail@domain.com". An internal error occurred while talking to Windows Live
danma_
Symptom: You've implemented federation (AD FS) in your on-premises organization. You are doing a staged Exchange Migration (using a CSV file). You have migrated a couple of mail boxes from on-premises Exchange server to Plan E3. But you start getting error: A Windows Live error occurred while...
on
10 Nov 2011
Blog Post:
How to determine if current user is a domain or local user?
danma_
Assuming you need it in script, PowerShell: (gwmiWin32_LogonSession).GetRelated("Win32_UserAccount") If you expect more than one logon session, then (gwmi Win32_Process -filter "Handle = $Pid").GetRelated("Win32_LogonSession") |% {$_.GetRelated("Win32_UserAccount")} will give...
on
8 Nov 2011
Blog Post:
Admin cannot upload profile picture after SP1 and June CU
danma_
Symptom: After SharePoint 2010 SP1 and June CU upgrade, when customer goes into Central Admin->manage user profile service app->manage user profiles, select a user, he cannot uploaded their profile picture any more, when he click choose picture and upload, it threw this error "There was an error...
on
6 Nov 2011
Blog Post:
CA restore fails from time to time
danma_
Customers reported that their CA restore failed. The symptom is: When migrating the issuing CA using keys which protected by the nCiphers Security World Module Key it works using the existing certificate after first importing the certificate and assignment of private key using certutil -repair. ...
on
26 Aug 2011
Blog Post:
OCS 2007 may not able to download address book after upgrading to IE9
danma_
Recently we noticed some customers reported that after upgrading to IE9 from IE8, Oiffice communicator can not download the company address book. Well, you are not observing this issue in Lync Server/Client environment. Resolution: Generally, the ABS file is placed under "https" url, e.g. https...
on
25 Jul 2011
Blog Post:
Disabling offline files removes pinned items from Windows 7 task bar?
danma_
When I review the forum threads, I found an interesting issue about offline files and pinned items. Symptom: Users may not be able to pin items to their taskbar or Start menu, or pinned items may disappear the next time the user logs in if desktop is redirected to a network file server and offline...
on
23 Jun 2011
Blog Post:
How to resolve the error 0x80073701(ERROR_SXS_ASSEMBLY_MISSING) when you are installing a service pack or update
danma_
Symptom: When you are installing a service pack or update for Windows 7 or 2008 R2, the update may fail to install with an error 0x80073701. When you examine the CBS.log, you may find the followings were logged: 2011-03-01 10:31:14, Error CSI 00000010 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING...
on
19 Jun 2011
Blog Post:
Online service SSO client issues series 2/2: Receive the message that "Outlook cannot be configured in the Single Sign In application" when you try to configure Outlook by Single Sign In application
danma_
[Symptoms] When you try to configure Outlook by Online Service Single Sign In application, you receive the following error message: Outlook cannot be configured in the Single Sign In application. [Resolution] The issue may be result from the dis-match of user principal name (UPN...
on
17 Jun 2011
Blog Post:
Error message "Your client does not support opening this list with Windows Explorer" when you try to "Open with Explorer" on a SharePoint document library in Office 365 site
danma_
[ Symptoms ] When you log on to the SharePoint online site by using your Office 365 account, navigate to a document library and click “ Open with Explorer ” button on the ribbon, you receive the following error message: Your client does not support opening this list with Windows...
on
12 Jun 2011
Blog Post:
You cannot connect two Office 365 accounts in one Outlook profile at the same time
danma_
[ Symptoms ] Some customers find that if they try to configure two or more Office 365 accounts in one Outlook profile, these accounts cannot all connect to the Exchange Online Server at the same time, even though you have configured them correctly. For example, you have name1@domain.com (default...
on
10 Jun 2011
Blog Post:
Recommended articles for resolving printing issues in Internet Explorer 9(IE9)
danma_
Some customers reported that when printing or viewing the print preview of a webpage in Internet Explorer 9, the webpage may not print or preview correctly. There are some known issues, you can reference below articles to resolve it: Errors occur when using Canon printer drivers to print from Windows...
on
10 Jun 2011
Blog Post:
Messages are not delivered after you send messages to a large number of recipients by using an Office 365 account
danma_
[ Issue ] When you try to send emails by using an Office 365 account, the email messages are not delivered. Additionally, you receive the following non-delivery report messages: Your message did not reach some or all of the intended recipients. This message could not be sent. Try sending...
on
9 Jun 2011
Blog Post:
You cannot click the “Next” button to if you use https:// prefix in the server filed when you configure a Microsoft Exchange Online account on an Android phone
danma_
[Symptoms] Consider the following scenario: - You have a Microsoft Exchange Online mailbox user account. - You have an Android phone that supports Exchange ActiveSync. - When you add the mailbox account on the phone, you input a Microsoft Exchange Online server name with the https:// prefix...
on
20 May 2011
Blog Post:
IE9 download manager freeze at 99% and “1 sec remaining”
danma_
Recently some customers reported that sometimes downloads seem to hang at “1 sec remaining” and 99% in the new IE9 download manager. Actually the files seem to be complete as renaming the “.partial” files seems to work. There are several things that you can try to mitigate...
on
17 May 2011
Blog Post:
Yi Ruan Bluetooth driver update broke your bluetooth? Roll back it!
danma_
Recently, some customers reported that after they ran Windows Update and installed Yi Ruan Bluetooth driver, the bluetooth devices like mouse or keyboard was not working any more. Resolution: Follow the steps to roll back to the old driver, : You must be logged on as an administrator to perform...
on
10 May 2011
Blog Post:
The server that has multiple CPUs with different CPU revision and stepping is no boot after Hyper-V role is enabled
danma_
Symptom: You recently install a Windows Server 2008 R2 and patched SP1. The server (typically HP server) has multiple Intel CPUs, e.g. two Intel (R) Xeon(R) CPU 5160 3.00GHz. You then enable the Hyper-V role, it required a reboot. But after reboot, the system didn't boot up, it just stayed...
on
3 May 2011
Blog Post:
Internet Explorer 9(IE9) and Forefront TMG 2010
danma_
Recently some customers reported an compatiblity issue between IE9 and Forefront TMG2010. After install IE9, Microsoft Forefront Thread Management Gateway management tools cannot work anymore, it gives error message like “member not found”, “refresh failed”. And going back...
on
28 Apr 2011
Blog Post:
Rendering issues with Facebook in Internet Explorer 9 (IE9)
danma_
Recently we have some cases that the customers reported the rendering issues with Facebook after upgrading to IE9 RTM. In every case Facebook had been added to the Compatibility View list due to issues during the Beta or RC or IE8. Facebook does not want to be on the CV list, and we don’t want...
on
1 Apr 2011
Blog Post:
Tip: Search with Internet Explorer 9 (IE9)
danma_
I would like to share some tips on searching with IE9. 1) P ressing Ctrl+E moved the caret to the address bar following a “? “. Entering a search term and pressing Enter passed the search criteria to the search provider you specified (the default is Bing of course). You have to make...
on
30 Mar 2011
Blog Post:
Windows 7 SP1 installation failed with error 0x800f0a12
danma_
You might encounter an issue during the installation of SP1 for Win7/R2 where the installer exits with: 0x800f0a12. Usually it means the installer can’t access the system partition of your computer’s hard disk to update files. This is due to the automount policy for your machine being...
on
29 Mar 2011
Blog Post:
Error message “Display driver stopped responding and has recovered.”
danma_
Symptom: Some people reported got an error message when he using his computer: Display driver stopped responding and has recovered. Sometimes, when this error message comes out, the computer will get hang for some minutes and then BSOD or reboots. Resolution: It appears to be a graphic card...
on
21 Mar 2011
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