Microsoft Reduce Customer Effort Center
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Microsoft Reduce Customer Effort Center
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An internal error occurred when you are migrating mail boxes from on-primise Exchange server to Plan E3.
Symptom: When you are migrating mail boxes from your Exchange server to Plan E3. You've implemented federation (AD FS) in your on-premises organization. Your are doing a staged Exchange Migration (using a CSV file). In the CSV file, you're using TRUE for the value of the ForceChangePassword...
1 Dec 2011
A Windows Live error occurred while provisioning for "email@example.com". An internal error occurred while talking to Windows Live
Symptom: You've implemented federation (AD FS) in your on-premises organization. You are doing a staged Exchange Migration (using a CSV file). You have migrated a couple of mail boxes from on-premises Exchange server to Plan E3. But you start getting error: A Windows Live error occurred while...
10 Nov 2011
When you attempt to move mailbox from/to Exchange Online, you receive the error "The call to Microsoft.Exchange.MailboxReplicationService timed out"
Symptom: When you attempt to move mailbox from/to Exchange Online, you receive the error: The call to 'net.tcp:// server name /Microsoft.Exchange.MailboxReplicationService server name ' timed out. Error details: This request operation sent to net.tcp:// server name //Microsoft.Exchange.MailboxReplicationService...
23 Jun 2011
Outgoing mails stuck in the Outlook and cannot be delivered when you have cached mode enabled to connect with BPOS account
Symptom: You cannot send mail in Outlook with BPOS account connected. Mail items stuck in the Outlook Outbox folder. Other symptoms that you may experience: OWA/ActiveSync works well and the issue happen only in Outlook. Sometimes it works fine and sometime don't. If you disable the...
19 Jun 2011
Online service SSO client issues series 2/1: After successfully sign in to Microsoft Online Services by using the Microsoft Online Services Sign In client, you are repeatedly prompted for credentials when you open Outlook.
[Symptoms] 1. This occurs when the computer was in Sleep mode , Hibernation mode, or Standby mode and then weak up. 2. Microsoft Office Communicator/Lync is asking for credentials. [Resolution] 1. If Office Outlook wakes up before the Microsoft Online Services Sign In client successfully...
17 Jun 2011
Online service SSO client issues series 2/2: Receive the message that "Outlook cannot be configured in the Single Sign In application" when you try to configure Outlook by Single Sign In application
[Symptoms] When you try to configure Outlook by Online Service Single Sign In application, you receive the following error message: Outlook cannot be configured in the Single Sign In application. [Resolution] The issue may be result from the dis-match of user principal name (UPN...
17 Jun 2011
Error message "Your client does not support opening this list with Windows Explorer" when you try to "Open with Explorer" on a SharePoint document library in Office 365 site
[ Symptoms ] When you log on to the SharePoint online site by using your Office 365 account, navigate to a document library and click “ Open with Explorer ” button on the ribbon, you receive the following error message: Your client does not support opening this list with Windows...
12 Jun 2011
You cannot connect two Office 365 accounts in one Outlook profile at the same time
[ Symptoms ] Some customers find that if they try to configure two or more Office 365 accounts in one Outlook profile, these accounts cannot all connect to the Exchange Online Server at the same time, even though you have configured them correctly. For example, you have firstname.lastname@example.org (default...
10 Jun 2011
Messages are not delivered after you send messages to a large number of recipients by using an Office 365 account
[ Issue ] When you try to send emails by using an Office 365 account, the email messages are not delivered. Additionally, you receive the following non-delivery report messages: Your message did not reach some or all of the intended recipients. This message could not be sent. Try sending...
9 Jun 2011
Error message when you try to configure Office 365 account in Outlook: "The security certificate was issued by a company you have not chose to trust"
[ Symptoms ] When you configure a Microsoft Exchange Online account (Office 365 account) in Outlook client application, you receive a security alert after you enter your account credentials: The security certificate was issued by a company you have not chose to trust. View the certificate to determine...
3 Jun 2011
You cannot click the “Next” button to if you use https:// prefix in the server filed when you configure a Microsoft Exchange Online account on an Android phone
[Symptoms] Consider the following scenario: - You have a Microsoft Exchange Online mailbox user account. - You have an Android phone that supports Exchange ActiveSync. - When you add the mailbox account on the phone, you input a Microsoft Exchange Online server name with the https:// prefix...
20 May 2011
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