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Microsoft Reduce Customer Effort Center
Optimize MOM 2005 Agent installation
To implement MOM functions, we must deploy MOM agents on all monitored servers efficiently. In MOM 2005, we can remotely push out MOM agent from MOM Administrators console. However, since the productive environment is complex, the remote push installation may be failed due to various reasons. To improve...
6 Sep 2006
How to block IM on ISA
Brief: Instant messaging (IM) is a form of real-time textual communication between two or more people that allows easy communication between peers. Peer-to-peer (P2P) is an Internet network that allows a group of computer users with the same networking program to connect with each other and directly...
19 Sep 2006
New feature "ActiveX Filtering" in Internet Explorer 9 (IE9) and Flash, Silverlight or other plug-in
ActiveX Filtering is a new feature introduced in IE9. ActiveX Filtering allows you to browse the Web without running any ActiveX controls. You can read more about it in the link http://ie.microsoft.com/testdrive/Browser/ActiveXFiltering/About.html . ActiveX Filtering is disabled by default. You...
2 Mar 2011
Event Log Service | Security | Maximum Log Size (KB) forces a minimum size of 20480 KB.
Group Policy - Event Log Service | Security | Maximum Log Size (KB) forces a minimum size of 20480 KB. Explain text lists minimum as 1024 KB as following text: “If you enable this policy setting, you can configure the maximum log file size to be between 1 megabyte (1024 kilobytes) and 2 terabytes...
14 Dec 2010
SecPol can't detect the audit policy’s change that modified through auditpol command
Auditpol command and secpol UI display inconsistent auditing policy result. If you modify some audit policy through auditpol command, the secpol can't detect this change. (Win2008 R2 SP1 RC still have this issue) Repro Steps: 1. in order to describe this issue more exactly, we use one of the audit policy...
14 Dec 2010
Internet Explorer 9(IE9) and Forefront TMG 2010
Recently some customers reported an compatiblity issue between IE9 and Forefront TMG2010. After install IE9, Microsoft Forefront Thread Management Gateway management tools cannot work anymore, it gives error message like “member not found”, “refresh failed”. And going back...
29 Apr 2011
How to Configure Internet Mail Flow in Exchange Server 2007
Exchange Server 2007 allows customers to flexibly configure and control inbound and outbound Internet mail flow in a way that meets the requirements of their environments. The three typical mail flow scenarios are: You send and receive Internet e-mail by relaying through a subscribed Edge Transport...
26 Jun 2007
Error 0x81000019 when you do a backup on Windows 7
Symptom: ============== When you do a backup you get an error 0x81000019, the message is: "A shadow copy could not be created. Please check the 'VSS' and 'SPP' application event logs for more information. Details: Insufficient storage available to create either the shadow copy storage file or...
27 Jan 2011
Improving Virtual server performance
More and more customers are consolidating their server by virtualization. Some customer may raise some performance issue regarding the virtual server. This article will cover following topics. Improving virtual hard disk performance You can improve throughput for virtual hard disks by using...
26 Apr 2007
Media Player 12 auto-play behavior when inserting audio CD
These days, we find a interesting problem from the technet forum. You are using Windows Media player 12 to play a video, then insert an audio CD, WMP will stop the video and begin playing the CD. Obviously it's annoying. Even tried changing the AutoPlay settings to “Take no action” under...
24 Nov 2010
Install WSUS SP1 with WMSDE
Prerequisite: Download the following components firstly: 1. WSUS SP1 (WSUS2-KB919004-x86.exe): http://www.microsoft.com/windowsserversystem/updateservices/ downloads/WSUSSP1.mspx Save it on WSUS server. 2. Please download Windows Server Update Services API Samples and Tools from http...
19 Sep 2006
How to Configure Antivirus Software on a Cluster
Enterprise solutions are becoming more and more complex as companies develop different hardware technologies and businesses require such programs as mandatory antivirus software or quota management software. Microsoft does not provide many of these components. Typically, third-party software or hardware...
29 May 2007
Windows 7 SP1 installation failed with error 0x80004005 E-FAIL
Symptom: When you are installing Windows 7 or Windows Server 2008 R2 SP1, you may encounter the installatin failure with error 0x80004005 (E-FAIL). And you can find the errors in the CBS.log, like below: Failed. Attempted to uninstall a version of a non-driver component that is not installed...
22 Mar 2011
Script error when attempting to load album/track information in Windows Media Player 12
Sometimes you may encounter the script error when you attempte to load album/track information in WMP12. For example: An error has occurred in the script on this page Line: 240 Character: 25 Error: Object expected Code: 0 URL: http://fai.music.metaservices.microsoft.com/FAI/AlbumMatch...
10 Nov 2011
Windows Server Backup failed to backup with error 0x81000101
Symptom: Sometimes Windows Server Backup failed to backup the data. The error is: The shared restore point operation failed with error (0x81000101) The creation of a shadow copy has timed out. Try this operation again. In the event viewer, found the following error: The backup operation that...
1 Aug 2011
Windows 2008 R2 cluster validation shows installed updates as missing
Symptom: Customer has installed a Hyper-V Cluster. The host os is Windows Server 2008 R2 with SP1. When he runs cluster validation wizard, the wizard shows lots of missing updates, however those updates are already in SP1 package. When he checks for updates from Windows Update, no new updates are...
18 Oct 2011
Unable to open the 64-bit version of Internet Explorer 9 (IE9)
In a Windows 64bit system, after you install IE9 64-bit, you will get two IE in the start menu. One is 32-bit, the other is 64-bit. Some customers reported that they can not open the 64-bit version of IE9, well, there is no problem to open the 32-bit version of IE9 . They said there is no problem...
2 Mar 2011
Powershell: How to restart the User Profile Synchronization Service if disabled?
Below script shows how to restart the User Profile Synchronization Service if disabled. ============================================ # Loads the SharePoint 2010 PowerShell extensions Add-PSSnapIn Microsoft.SharePoint.PowerShell # Sets variable for User Profile Service Application : enter the...
25 Nov 2011
Planning Fault Tolerance and Avoidance for Cluster
Microsoft Windows 2000 Server, and especially Advanced Server with its clustering support, provides an excellent environment in which to build a truly fault-tolerant system. Of course, avoiding the faults in the first place is even better than handling them once they've happened, but the realistic system...
16 Jan 2007
Windows 7 SP1 install failed (0x80070003 : error_path_not_found) if missing certain built-in RTM driver
Recently We are seeing some errors of Windows 7 SP1 installation failure. The installation will fail on some system(especially system language in ZH-CN) due to missing certain windows RTM driver. We tried to install SP1 but get error message. (Error_Path_Not_Found 0x80070003). Checked on the CBS log...
23 Nov 2010
Mounted folders disappear in shared folder after navigating to them in Windows 7
You have a share folder on Windows Server 2008 or R2. The share folder contains volume mount points. Sometimes the mount point folders appear as "hidden" when you navigate through the content of the folders and clicks "back" in Windows Explorer. This issue is related to SMBv2 Background: ...
3 Nov 2010
Rendering issues with Facebook in Internet Explorer 9 (IE9)
Recently we have some cases that the customers reported the rendering issues with Facebook after upgrading to IE9 RTM. In every case Facebook had been added to the Compatibility View list due to issues during the Beta or RC or IE8. Facebook does not want to be on the CV list, and we don’t want...
2 Apr 2011
Printer access problems after KB2347290 installed
Here is a hot issue between one hotfix and web application. If you have a web application running on windows 2003 and windows 2008. and using AMYUNI PDF Converter (or other same kind)to convert documents to PDF. This has no any problem at all. After you installed KB2347290 you will unable to use that...
24 Nov 2010
CA restore fails from time to time
Customers reported that their CA restore failed. The symptom is: When migrating the issuing CA using keys which protected by the nCiphers Security World Module Key it works using the existing certificate after first importing the certificate and assignment of private key using certutil -repair. ...
26 Aug 2011
2507938 causes event ID 33
Symptom: After you install the security update 2507938 on a computer that is running the release version of Windows 7 or the release version of Windows Server 2008 R2, you may notice that Event ID 33 is logged in the event log. Log Name: Application Source: SideBySide Event ID: 33 Task Category...
4 Aug 2011
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