Microsoft Reduce Customer Effort Center

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  • Blog Post: Error 0x81000019 when you do a backup on Windows 7

    Symptom: ============== When you do a backup you get an error 0x81000019, the message is: "A shadow copy could not be created. Please check the 'VSS' and 'SPP' application event logs for more information. Details: Insufficient storage available to create either the shadow copy storage file or...
  • Blog Post: Windows Server Backup failed to backup with error 0x81000101

    Symptom: Sometimes Windows Server Backup failed to backup the data. The error is: The shared restore point operation failed with error (0x81000101) The creation of a shadow copy has timed out. Try this operation again. In the event viewer, found the following error: The backup operation that...
  • Blog Post: You cannot backup a VHD to a network share which is a local drive

    Symptom: When you backup a VHD to a network share which is a local drive, it may fails with the following error: The backup operation to \\server\b$\daily\a\ is starting. Creating a shadow copy of the volumes specified for backup... Creating a shadow copy of the volumes specified for backup......
  • Blog Post: error 31313 when you are trying to create a protection group that includes Hyper-V protection

    Symptom: A few customers reported the following issue: Environment: DPM 2010 installed on Windows2008 R2 SP1 with hyper-v enabled. When the customers go to create a protection group that includes Hyper-V protection, they get an error message (ID: 31313) that you need to install the patch...
  • Blog Post: System restore points are missing after Windows 7 reboot

    Recently, we have been seeing a large number of threads from the forum that system restore points will disappear after windows 7 reboot. When the issue happens, one or more of the following events could be logged: Event ID 22 Volume Shadow Copy Service error: A critical component required by the Volume...
  • Blog Post: Windows Server Backup failed with error "The version does not support this version of the file format"

    Recently we found several threads that customers reported windows server backup failed with error “the version does not support this version of the file format”. Symptom: You try to backup the files and folders on a windows server 2008 R2 system, the backup target is a share folder...