Microsoft Reduce Customer Effort Center

Our team drives product feedback based on solid data, it drives proactive issue prevention and ultimately, drives improvements around products based on customer feedback.

Error: "We couldn't create a new partition or locate an existing one. For more information, see the Setup log files." when you try to install Windows 8 (CP)

Error: "We couldn't create a new partition or locate an existing one. For more information, see the Setup log files." when you try to install Windows 8 (CP)

  • Comments 204
  • Likes

Symptom:

You try to install Windows 8 (CP), and encountered the following error:

"We couldn't create a new partition or locate an existing one.  For more information, see the Setup log files."

 

Resolution:

Try to following methods:

1)Check if you have an SD Card in the system. If you do, you remove it and run setup again.

2) Once the setup fails to find the partition, just close the setup window (the top-right-hand side red X does the job).

From that point, you should be brought back at the initial setup screen.Choose "Repair" then go to the advanced tools and start the command line.

Start DISKPART.

Type LIST DISK and identify your SSD disk number (from 0 to n disks).

Type SELECT DISK <n> where <n> is your SSD disk number.

Type CLEAN

Type CREATE PARTITION PRIMARY

Type ACTIVE

Type FORMAT FS=NTFS QUICK

Type ASSIGN

Type EXIT twice (one to get out of DiskPart, the other to exit the command line tool)

Comments
  • Acer Iconia Tab W500 problem solved by removing SD card :) simples...tahnk you very much.

  • Fixed this error by changing the order of the hard disks in BIOS for boot priority. Tried the fix above - didn't work. Moved the RAID hard disk (which I was installing to) up the list from 4th to 1st. Worked. Was installing Windows Storage Server 2012.

  • Tried and tried again.  The only build that does work is the old Win8 beta I have.  Downloaded 3 times now, I dont think its a faulty .iso but WTF?!  It still doesnt work.  All I get are errors, with no error code.

  • Solved this problem by removing USB 3.0 bluray and booted with a USB 2.0 DVD drive instead. It seems best to avoid USB 3.0 ports.

  • Thank you! I had a USB flash drive plugged into my computer. Easy Fix. Thank you very much!

  • Thanks for the TIP.  It proved quite useful and worked for my situation alone.  I only had to do the Diskpart and they Windows 8 Enterprise Installed just fine.

  • Unplugging all of my other hard drives and every USB device (Except my flash drive that I was booting Win8 from, of course), and then doing the command prompt operations above seemed to do the trick.

  • I had similar problem with windows 2012 - I had linux partition on disk and GRUB2 as boot loader.

    I had to install the windows boot loader before setup.

    So, run cmd and run (you can do it in repair tools on install disk):

    bootrec /fixmbr

    bootrec /fixboot

    restart and run install again

  • HOLY CRAP, THIS WORKED!

    THANK YOU SOOOOOOOOOOO MUCH!

    I TOO THAT STUPID SD CARD IN THERE.

    THANK YOU THANK YOU THANK YOU!

    XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX!

  • I had this error on my Acer w500 too Removing SD card worked and installing now, cant wait for it to be up and running :-)

  • disconnect all hard drives, leave only one to install w8. it worked for me. after installation connect back.  

  • One further reason for this error:

    You're using a SD-Card reader for your USB Stick installation, which isn't fully compatible with the card and protocol given. You can create the bootable stick. In my example it was a Kingston 8GB microsd with the 'red' Kingston stickreader buyed for a 2GB card. As soon as I used the black Kingston reader of a 32GB card, it worked.

  • oh dear same problem with Acer W501 and removing SD fixed the damn thing THANKS

  • Was installing Win 8 from a flashdrive in a usb 3.0 port, to my ssd. Coudn't get it to work, until i tried this :-)

  • For me this didn't work when using an USB 3.0 thumb drive to install Win7 Sp1. The only solution was the burn a bootable DVD and here the setup worked without any issues.

Your comment has been posted.   Close
Thank you, your comment requires moderation so it may take a while to appear.   Close
Leave a Comment