Microsoft Reduce Customer Effort Center

Our team drives product feedback based on solid data, it drives proactive issue prevention and ultimately, drives improvements around products based on customer feedback.

August, 2011

  • Windows Server Backup failed to backup with error 0x81000101

    Symptom: Sometimes Windows Server Backup failed to backup the data. The error is: The shared restore point operation failed with error (0x81000101) The creation of a shadow copy has timed out. Try this operation again. In the event viewer, found...
  • Event 315 with error 2114 on startup

    Recently some customers reported then got event 315 with error 2114 on every system startup. The printers and the system both work fine. The only problem is the event with error when the system starts up each time. The detailed log is similar as following...
  • Windows Update (WSUS) failed with error 0x80080005? try this solution!

    Some customers reported that they got error 0x80080005 on their WSUS client. A simple fix is adding the following registry key: HKLM\SYSTEM\CurrentControlSet\Control Key = RegistrySizeLimit Type = DWORD Value = 4294967295 If the above...
  • 2507938 causes event ID 33

    Symptom: After you install the security update 2507938 on a computer that is running the release version of Windows 7 or the release version of Windows Server 2008 R2, you may notice that Event ID 33 is logged in the event log. Log Name: Application...
  • Error on upgrading Virtual PC Integration Components

    Symptom: Sometimes you may be unable to upgrade Virtual PC Integration Components with error “Setup Interrupted”. Resolution: In most of cases, the Kernel mode driver framework files wdf01000.sys and wdfldr.sys may be the cause of...
  • error 31313 when you are trying to create a protection group that includes Hyper-V protection

    Symptom: A few customers reported the following issue: Environment: DPM 2010 installed on Windows2008 R2 SP1 with hyper-v enabled. When the customers go to create a protection group that includes Hyper-V protection, they get an error message...
  • CA restore fails from time to time

    Customers reported that their CA restore failed. The symptom is: When migrating the issuing CA using keys which protected by the nCiphers Security World Module Key it works using the existing certificate after first importing the certificate and assignment...