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Error message "Your client does not support opening this list with Windows Explorer" when you try to "Open with Explorer" on a SharePoint document library in Office 365 site

Error message "Your client does not support opening this list with Windows Explorer" when you try to "Open with Explorer" on a SharePoint document library in Office 365 site

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[Symptoms]

When you log on to the SharePoint online site by using your Office 365 account, navigate to a document library and click “Open with Explorer” button on the ribbon, you receive the following error message:

Your client does not support opening this list with Windows Explorer

[Resolution]

To successfully make “Open with Explorer” work, we need ensure the following:

1.  WebClient service is started 

WebClient service which the WebDav protocol enables Windows-based programs such as Windows Explorer to create, access and modify Internet-based files.


Important Note: 
If you are running a server type Windows OS, for example, you use Window Server 2008, install Desktop Experience feature first to get  WebClient service installed.

    1. From the Start menu, point to Administrative Tools, and click Services.
    2. Scroll down, right-click WebClient, and click Properties.
    3. In the Startup type list box, click Automatic.
    4. Click Apply.
    5. In the Service status section, click Start.
    6. Click OK.

 

  2.    You have supported Web browser

For a list of supported Web browsers and support level information, please visit:
Plan browser support
From the page you can see it’s recommended to use 32-bit Internet Explorer 7,8,9.

Note: “Open with Explorer” may not work if you have 64-bit Internet Explorer and 64-bit Microsoft Office installed.

 

3. Add https://*.sharepoint.com to Local intranet site

To configure Web browser, open “Internet Options” menu, navigate to the “Security Tab”, and add https://*.sharepoint.com to Local intranet site.

 

Then restart the browser and try it again.

=======

> If you have tried the above methods, however “Open with Explorer” still does not work, try to make sure you have applied the latest updates on the system.

> In addition, you can also try to enable Basic authentication on the client computer, by setting the BasicAuthLevel registry entry of the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters

For detailed steps, visit the following KB page.

You cannot connect to a document library in Windows SharePoint Services 3.0 or Windows SharePoint Services 2.0 by using Windows shell commands or by using Explorer View
http://support.microsoft.com/kb/841215

 

If none of the above resolves your issue,  you can open a post for discussion in Office 365 community or contact Microsoft Support. 

http://community.office365.com/en-us/f/154.aspx 

Comments
  • OK, but do you suggest when this comment is true? :

    Note: “Open with Explorer” may not work if you have 64-bit Internet Explorer and 64-bit Microsoft Office installed.

  • I have been looking for a solution to this problem for weeks. The procedure outlined above worked immediately. Thanks!

  • Error Message

    "Your client does not support opening this list with Windows Explorer" when

  • Ok - i've got the answer it took me awhile, but I have figured it out.  Error:  Your client does not support opening this list with Windows Explorer.  I'm using Windows7, Click on Start, All Programs, you will see both "Internet Explorer (64-bit)" and "Internet Explorer".  It doesn't work if you open "Internet Explorer (64-bit)", but does work if you open the icon "Internet Explorer".

  • Make sure you Map the sharepoint server.  See support.microsoft.com/.../2616712

  • Many thanks to author of this article. Problem disappears :)

  • Nothing works. Tried all of the above.  The company IT person says "office365 is going through an upgrade and that is their current excuse." Anyone know of this or what the ETA is for getting it resolved?

  • I am trying to access a document library on Sharepoint 2007 in Explorer view. I can do it on a client pc without any problem but I am trying to do it on our server, running Windows Server 2008. Having read the posts above I have checked the WebClient , which is running, and I have checked that I am using the 32-bit version of IE, not the 64-bit. But I still get the client does not support error. :(

  • Hi, I've had this problem for a long time as well. Like other users its seemed to be due to 64 bit OS and none of the MS advice pages or helpdesk could help, the above advice didn't get me anywhere either (but still try it anyway). But I've found the issue and the solution (at least for me). I'm running Windows 7 64bit ultimate and IE10 64bit. Simple go to your sharepoint document library, select several / all documents and click on connect to office button in the ribbon (library section). This brought up a prompt warning me that "In order to connect libraries in this site to Microsoft Office, your machine must register the user profile service application by this site...."   It then showed the current site URL and the new one. The URL were the same, however the "old" one includes a port (443 in my case).

    After I ok this change I can then click on "Open in internet Explorer" and it works!!

    Hope this helps others with this.

  • Joe: thank you Joe!, that was the same for me (IE10 and W2012):

  • it works,

    if WebDAV was already started after changing to automatic, then restart it, must work

    thanks

  • I am sorry, i meant webclient service

  • When I enable both authentication (Windows and FBA) on default zone following error is occurred.

    "Your client does not support opening this list with Windows Explorer."

    Web client service is running on server.

    Desktop Experience feature is also enabled on server

    Windows explorer is working fine when FBA is disbled on default zone.

    When I disable / Unchecked FBA from Default Zone, windows explorer working fine.

    But I need to enable both on same default zone.

  • I have tried all ways, nothing is affecting to resolve this.

  • Thanks... It worked..!

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