WSUS - Update (2419640 and 967723) failed to install - Microsoft Reduce Customer Effort Center - Site Home

Some users reported the update failed installation (through Windows Update or WSUS). For example, 2419640 and 967723.

Symptom:

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The installation will fail with error 0x80070490 or 0x800b0100 or 0x80080005

Sometimes, the event log shows an event id 4375 Servicing:

Windows Servicing failed to complete the process of setting package KB967723 (Security Update) into Installed(Installed) state

followed by event id 20 WindowsUpdateClient:

Installation Failure: Windows failed to install the following update with error 0x80070490: Security Update for Windows Server 2008 x64 Edition (KB967723).

But manually install this hotfix is success.

Solution:

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1. Try manually install this hotfix.

2. Follow KB 958044 to resolve "0x80070490" error

958044 You receive a "0x80070490" error code when you use Windows Update or Microsoft Update Web sites to install updates

http://support.microsoft.com/default.aspx?scid=kb;EN-US;958044

There are also blogs out there on this that have you going through the registry deleting references to the update:

http://blogs.msdn.com/andrekl/archive/2008/09/29/how-to-overcome-error-0x80070490-when-installing-updates-in-windows-vista-server-2008.aspx

3. Follow KB 956702 and 2006291 to resolve "0x800B0100" error

956702 Error message when you try to use the Windows Update or Microsoft Update Web sites to install updates: "0x800B0100"

http://support.microsoft.com/kb/956702/en-us

2006291 Error message When You Bring up the Server Manager Console and click on Add / View Roles: "0x800B0100"

http://support.microsoft.com/kb/2006291/en-us

4. Follow the below steps to resolve "0x80080005" error:

Do these steps from an elevated CMD prompt:

net stop wuauserv
cd %systemroot%\SoftwareDistribution
ren SoftwareDistribution SoftwareDistribution.old
net start wuauserv

Download update manually, and attempt to install form download.

If still fails, run:

sfc /scannow from an elevated command prompt as well.

Reboot and try manual update again

Reference:

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http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/cea67410-fba5-424a-a8c4-aa3e2e5696b3

http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/b633418b-29fc-4f35-b4c9-1d2d2ce489fe

http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/e1c987ec-92bd-4dbd-95f8-ad17b284ac79/

http://social.technet.microsoft.com/Forums/en-IE/winservergen/thread/147b0c61-3d04-4cd4-8ea8-c805139cb57e

http://social.technet.microsoft.com/Forums/zh-CN/2219/thread/0a1e8139-0b82-4bd1-9167-5de7600a1a60

http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/2b5f072e-2c50-4af7-9b79-c5c1e28ad701