In this session Maarten Goet, SCOM MVP and participant in the TAP-program for Service Manager, is going to show us what the possibilities are of Service Manager. First he will explain the architecture of Service Manager after which he will deep-dive into the possibilities of Incident-, Change Management and CMDB. With some real life examples Maarten will also show us the possibilities of the SCOM and SCCM connector.
For IT-pros who are working with ITIL, COBIT or the MOF framework, for IT-pros who are interested or searching for a helpdesk system with integration into the system center suite and for IT-decision takers that need to comply with several standards, this is a session you can't miss.
SPEAKER Mr. Maarten Goet , MVP, MCSE - Messaging & Security
Maarten is a System Center specialist and SCOM MVP. He has many years of experience as a consultant in various System Center implementations. His main area of expertise is SCOM and Management Pack authoring. Maarten runs a blog at http://www.techlog.org and regularly speaks at events, this year at MMS 2009 and Teched USA 2009.
Session: Service Manager: From Re-active to Pro-active
Location: Microsoft Belgium,
Date : 21/10/2009