Hello everyone, John Behneman here again. The purpose of the article is to highlight some very simple OSD file edits/tweaks that can potentially fix a large number of most common issues we see here in product support. Chances are you can save yourself a lot of time and money if you try these simple troubleshooting...

Hi everyone, Mark Stanfill here. Running Process Monitor (ProcMon) to troubleshoot Microsoft Application Virtualization (App-V) client issues such as missing files, access denied errors or other file and registry-based issues is sometimes necessary to successfully package an application. This post details...

Here’s a new Knowledge Base article we published today. This one talks about troubleshooting an issue where attempting to upgrade a package in Microsoft Application Virtualization (App-V) fails with error 04-0000180C: ===== Symptoms Attempting to upgrade a package in Microsoft Application Virtualization...

Here’s a new App-V KB article we published today. If you ever need to troubleshoot issues where a client fails to stream a virtualized app from the App-V server then there’s no better place to start than right here: ===== Summary This article covers how to troubleshoot virtualized...

Here’s a new App-V KB article we published this today. If you ever need to troubleshoot client refresh issues with an App-V server then there’s no better place to start than right here: ===== Summary This article covers how to troubleshoot failures when refreshing a publishing server on a Microsoft Application...

Just a quick note to let you know about a new Knowledge Base article we just published.  This one discusses the AV exclusions you should implement when troubleshooting App-V client issues: ===== Summary The purpose of this article is to provide information about directories that should be excluded...

Hi everyone, Steve Thomas here and today I wanted to talk about a recent issue where streaming may fail when using a Netscaler load balancer.  Load balancers are common when using App-V in an RTSP streaming mode (one that leverages either the management server or the streaming server), however on...

Hi everyone, John Behneman here, I’m a Support Engineer on the System Center Virtualization team and I wanted to show you how to quickly and easily fix an issue you might see with some Java based applications when sequenced (virtualized) with Microsoft App-V.  So let’s say you sequence a Java based...

Yesterday we released Part 1 in this series, and now in Part 2 we will look at the Automated Best Practices throughout the new App-V 4.6 SP1 Sequencer. In Part 1, Problem Notification features were addressed, which are also an important part of Automated Best Practices in the App-V 4.6 SP1 Sequencer...

In previous versions of the Microsoft Application Virtualization (App-V) Sequencer, there was little to no built-in guidance from the Sequencer around potential problems or following best practices. With the new Microsoft App-V 4.6 SP1 Sequencer, automated best practices and problem notification throughout...

This guide is intended to provide some general troubleshooting tips and tricks in regards to issues you might experience with App-V Management Servers 4.5 and SQL 2005/2008. When the App-V Management Server notices issues towards the SQL Datastore, in certain scenarios we can see problems such as the...

Hi, Steve Thomas here. Back in April of 2009, J.C. Hornbeck posted a blog on the changes that 4.5 brought with regards to how group policies affect registry settings: http://blogs.technet.com/b/appv/archive/2009/04/23/some-insight-into-how-softgrid-and-app-v-4-5-handle-group-policies.aspx Since...

Here's another quick tip on an issue you might run into where an application virtualized with Microsoft App-V may disappear and no longer become streamable after enabling drive encryption on App-V clients. This is due to the drive encryption locking the associated OSD files.  If this happens and...

Our very own Steve Bucci , resident Support Escalation Engineer extraordinaire, recently posted another great video he put together that shows you how to troubleshoot and correct some common configuration mistakes by guiding you through the areas to double-check in a typical App-V deployment.  Whether...

Our very own Steve Bucci recently posted this great video that shows you how to collect the logs and information from your App-V environment. With almost any App-V support call we will ask you for this information but knowing where to find these logs will prove invaluable when troubleshooting any issue...

We recently uncovered this issue and while we're going to be publishing a Knowledge Base article on it very soon I thought it might be helpful to mention it here as well. Issue: Uninstallation of the Microsoft Application Virtualization 4.6 desktop client may fail with no specific error message given...

The following are some of the common problems customers may run into when using RTSPS. These are based on specific errors and their likely causes. Please bear in mind that some of these errors may occur under other contexts so understand that the context here is strictly related to RTSP. Common RTSPS...

Here's an issue we see every once in a while and since I didn't see the details published anywhere I thought I'd go ahead and do that here. Consider the following scenario: 1.  You install the App-v 4.x server and set the packageroot (content directory) to an alternate location (not the default...

When you virtualize one or more applications from Adobe's Creative Suite 4 (CS), such as Acrobat Reader or Adobe Photoshop, you may receive the following error message: Licensing for this product has stopped working. You cannot use this product at this time. You must repair the problem by uninstalling...

You may receive an access denied error message when you start the Microsoft Application Virtualization 4.5 (APP-V) client console by using the local administrator account.  Additionally, you may receive an error message that resembles the following: Error code: xxxxxx-xxxxxx33-00000005 If you're...

If using a virtualized instance of Visual Studio (sequenced according to the instructions at http://technet.microsoft.com/en-us/appvirtualization/dd334515.aspx ), when users build a C++ project in Visual Studio 2008 with debugging enabled the compiled program may not run and produce an error in the console...

On an App-V 4.5 client that is running a sequenced (virtualized) version of Microsoft Visio 2003, when attempting to open a Visio document from a SharePoint site by clicking the drop-down and selecting "Edit in Microsoft Office Visio" it may fail with the following error: The document could...

The IgnoredApps key is used to mark an inconsistency between a locally-cached .OSD file which is either corrupt or not accessible for various reasons and its original location. There could be many reasons for this, including but not limited to: Malformed XML File corruption Access Permissions erroneously...

I had a support call on this the other day and realized that there really isn’t a good blog post on it so I decided I might as well go ahead and correct that situation now. You may run into an issue where the console just randomly crashes, or it crashes and generates either a 0000C800 or 0000C81D...

Here’s another issue we came across during the 4.5 beta that I thought deserved a mention here since it’s something a few of you may end up trying yourself.  What happens is that when opening or upgrading a package sequenced on SoftGrid 4.2 with the App-V 4.5 Sequencer you may receive a Windows...