Here’s another good KB article we published today. If you’re seeing error 268480357 on your App-V server then you’ll want to check this one out.
The Application Virtualization Management Server service may fail to start on a Microsoft Application Virtualization 4.5 (App-V 4.5) server with the following error:
A corresponding event will be recorded in the System Event Log:
The Sft-server.log will show entries similar to the following:
This error may occur if the App-V Management Server was installed to a named SQL instance that is configured to use dynamic ports. If the Application Virtualization Management Server service is unable to connect to this database at startup, the 268480357 error will be generated. This can occur if either A) the port was hard-coded during setup and the port number has changed or B) if the SPN is not correctly registered for the service.
There are 2 registry keys under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\SoftGrid\4.5\Server that control which SQL instance the server connects to: SQLServerName and SQLServerPort. SQLServerName will be either the server name or server_name\instance_name, depending on what was chosen during installation. If SQLServerPort is set to 0, App-V queries the SPN of the SQL server instance to determine the port number to connect to. If a port was manually entered during setup, SQLServerPort will be hard-coded to use that port number. In the event that the port number of the SQL instances changes, App-V will not be able to connect to the SQL server.
To resolve this issue and allow the App-V Management Server service to start, use either of the following methods:
Method 1 - Use static ports
Method 2 - Continue using dynamic port assignment
The 268480357 error can indicate a general failure to connect. This article addresses the specific scenario of a dynamic port changing its value. Always verify basic connectivity, make sure services are started, firewall rules are in place, etc.
For the most current version of this article please see the following:
2633835: Error 268480357 starting an App-V Management Server with dynamic SQL ports
J.C. Hornbeck | System Center Knowledge Engineer
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