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Solution: Possible Side-by-Side error when sequencing Office 2010 on Windows Vista

Solution: Possible Side-by-Side error when sequencing Office 2010 on Windows Vista

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image During the sequencing process of Microsoft Office 2010 on Windows Vista Service Pack 1 (SP1) or Service Pack 2 (SP2) using the Microsoft App-V 4.6 sequencer you may get the following error:

The application has failed to start because its side-by-side configuration is incorrect

 

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You may also receive an error similar to the following when launching PowerPoint:

The application failed to initialize properly (0xc0150002). Click OK to terminate the application.

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This can occur because of an issue between the VC++ Redistributables used in Windows Vista and the way the App-V 4.6 Sequencer handles them.  Also note that this issue only occurs with Windows Vista.  If you're using Windows 7 then you shouldn't run into this issue.

Unfortunately deleting files and replacing them really doesn’t work but the resolution is actually very simple. To avoid this issue, during sequencing only launch Word and Excel, then configure the Windows Update settings and toolbars as wanted. Don’t launch PowerPoint and Access at this point.  Once the sequence is complete you can stream down the package to Windows Vista machines and they should launch with no problems.

Here are some links for Office 2010 Guides and Deployment kits:

Prescriptive guidance for sequencing Office 2010 in Microsoft App-V

Microsoft Office 2010 Deployment Kit for App-V

Hope this helps,

Alvin Morales | App-V Support Escalation Engineer

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Comments
  • Inplace upgarde of OS or clean install of OS

  • Nope!!!  This does not help me one bit!  None of the apps. in the office suite work.  They all give the same error message.  Yet another issue with Vista that I have.  So than, if nothing mentioned in this article works, reinstall?  Missing my Linux.

  • I called MS last night, actually got someone who was knowledgeable about the same error problem here that I was getting. The solution they helped me through was to download and install the VC++ 2008 SP1 update. once this was done everything was working properly.

  • In response to Mike!  Yes it does work and thank you for the post.  It solved my problem that I was dealing with for about a week now.  Thanks!

  • Thank you so much.  I have been tearing my hair out over this error.  Installing the C++ 2008 SP1 update made it all work.  You are a star...

  • I have been getting this message for 7 - 10 days.  I can't open any Word or Excel document or worksheet without getting this message.  I have tried uninstalling the Virtual C++ Redistributable and clicking on the link for the fix in the forum, but it still didn't work.  If this is such a major problem, for so many people, why doesn't Microsoft fix it, and make a link available to download the fix.  I still need help, this did not work.

  • I have the same problem with a French Version. I still need help, this did not work

  • I just tried Mike's advice - found this patch..

    Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)

    Ran it, worked like a charm..  So THANKS Mike!!

  • Many thanks Mike.

    Excellent Advice after 3 wks of frustration

  • Thanks Mike! Running Vista Home Ed with Office 2010, when side-by-side error occurred. Downloaded VC++ 2008 SP1 update, installed and everything now works!

  • Same here the VC++ 2008 SP1 update    www.microsoft.com/.../confirmation.aspx

    solves it all

    Please share this with your less techy friends like me. Some of the answers out there are way to complex. This took me 1 min.

  • To MIKE !!!!!!!! THANK YOUUUUU!!!!!!!!!!  Downloaded-Microsoft Visual C++ 2008 SP1 Redistributable Package (x86). Worked perfect 1 min after

  • Thank you, Thank you, Thank you Mike for all of your input. I download this after about a week of asking myself what the hell happened because I used it the night before, then boom I started the next day getting this error message. MICROSOFT NEEDS TO SEND UPDATES FOR THIS WHEN THEY KNOW THAT ITS HAPPENING TO A LOT OF PEOPLE.

    AGAIN, THANKS, YOU'RE OUR HERO!!!!!!!

  • I just tried downloading and Yea!! it corrected my problems  THANK YOU THANK YOU THANK YOU

  • Thanks MIKE! Thanks a lot!!

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