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Some Common SoftGrid Errors

Some Common SoftGrid Errors

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One of the questions I always seem to get from people new to the SoftGrid product is “Hey J.C., I’m new to this whole SoftGrid thing, so what are some of the errors I might run into once I roll this out?”  Well, that’s a great question, and an easy one to answer too because I can simply take a peek under the covers of our Knowledge Base and see what errors get searched on the most. Not only can this kind of information help you out of a jam, but if you’re aware of these ahead of time there’s a good chance you can avoid them entirely. So, without any further ado, here are the top five:

 

SoftGrid Client "Error code: xxxxxx-xxxxxx0A-20000194"

When streaming an application, it may fail with the following error code:

The SoftGrid Client could not launch {application_name}.
The package requested could not be found in the system data store or the files associated with this package could not be found on the server. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx0A-
20000194

The SoftGrid Client log file, sftlog.txt, may also report the following:

The SoftGrid client could not connect to stream URL '{protocol}://{server_name}:{port}/{path}/{filename}.sft' (FS status: xxxxxx0A-20000194).
The client was unable to connect to a SoftGrid server (rc xxxxxx0A-
20000194)

The SoftGrid Virtual Application Server log file, sft-server.log, may report the following:

44808 "Unable to locate {provider_policy}."
44811 "Unable to open {path}\{filename}.sft."

Luckily we have a great Knowledge Base article that will tell you exactly how to resolve this.

 

SoftGrid Client "Error code: xxxxxx-xxxxxx2A-00002AFC"

When streaming an application, it may fail with the following error code:

The SoftGrid Client could not launch {application_name}.
The package requested could not be found in the system data store or the files associated with this package could not be found on the server. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx0A-20000194

The SoftGrid Client log file, sftlog.txt, may report the following:

The SoftGrid client could not connect to stream URL '{protocol}://{server_name}:{port}/{path}/{filename}.sft' (FS status: xxxxxx0A-20000194).
The client was unable to connect to a SoftGrid server (rc xxxxxx0A-20000194)

The SoftGrid Virtual Application Server log file, sft-server.log, may report the following:

44808 "Unable to locate {provider_policy}."
44811 "Unable to open {path}\{filename}.sft."

Here’s a Knowledge Base article that will help resolve that one.

 

SoftGrid Management Console "Error code: 0000C800"

When connecting to the SoftGrid Management Web Service from the SoftGrid Management Console, it may fail with the following error code:

Unexpected error occurred.
Please report the following error code to your system administrator.
Error code: 0000C800

And here’s your answer, yet again found in a KB article.

 

SoftGrid Client “Error Code:xxxxxx-xxxxxx2C-800736B1

When trying to launch a sequenced application you may receive the following error on the client:

The SoftGrid Client could not launch <xxxxx>.
This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.
Error code: xxxxxx-xxxxxx2C-800736B1

You may also see some of the following events logged in the system log:

Source: SideBySide
Event ID: 59
Description: Generate Activation Context failed for <path to exe>. Reference error message: The operation completed successfully.

Source: SideBySide
Event ID: 59
Description: Resolve Partial Assembly failed for Microsoft.VC80.MFC. Reference error message: The referenced assembly is not installed on your system.

Source: SideBySide
Event ID: 59
Description: Dependent Assembly Microsoft.VC80.MFC could not be found and Last Error was The referenced assembly is not installed on your system.

Resolution:

This is usually caused because the Visual C++ 2005 runtime or some other similar component is required by the application yet is not installed locally on the client. The logs in the system event log should give you a clue as to what is missing. If you’re trying to sequence an application like this with the current shipping version of SoftGrid, once you’re able to identify the component that is giving you problems simply install it locally on the SoftGrid client computer and the sequenced application should now work. For your reference, the Microsoft Visual C++ 2005 Redistributable Package can be found here.

 

SoftGrid Client "Error code: xxxxxx-xxxxxx0A-0000E019

When streaming an application, it may fail with the following error code:

The SoftGrid Client could not launch {application_name}.
An unexpected error occurred. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx 0A-0000E019

The SoftGrid Client log file, sftlog.txt, may also report the following:

The SoftGrid client could not connect to stream URL ' {protocol} :// {server} : {port} / {path} / {filename} .sft' (FS status: xxxxxx 0A-0000E019).
The client was unable to connect to a SoftGrid server (rc xxxxxx 0A-0000E019)

Here’s a Knowledge Base article that will help resolve this one.

 

So these are the top five error codes some of our users run into. The chances of you seeing any of these are slim but just in case you do, now you'll have a head start in resolving them.  That’s all for today but if you have any feedback or suggestions for future topics please let us know.

 

 

Comments
  • Recently i found out that on Citrix Servers, after use of the "DriveRemap.exe" utility (To disk M:), Softgrid and the sequencer don't seem to work. I am currenty in contact with gold partner support to resolve this issue.

    But i was wondering if noone else has this problem or if it a know issue?

    im using Win2k3R2, Softgrid 4.1.56, Citrix PS4.

  • During my testing of SoftGrid this week I was trying to figure out why I wasn't getting shortcuts on

  • I have searched this code to death... seems I'm the first one to see it...

    Every time I launch an app.. it fails at 0% with:

    The SoftGrid client could not connect to stream URL 'rtsp://xxxxxx:554/DefaultApp.sft' (FS status: 19D0620A-10000009).

    Any ideas anyone? Pulling my hair out here.

    Thanks.

  • One thing to be careful about... I banged my head on a wall for hours on this.  I made the rookie mistake of installing the streaming server and the management server on the same box.  Before I realized it WAS a mistake, I shared out the content directory in the STREAMING server's program files.  Since I was always accessing the directory from the network share from then on, I didn't realize that the directory where I was actually placing my packages didn't match what the management server had configured as the content directory in the registry.

  • thank you for the whole explanation.

  • What about the rest of the error codes the developers have programmed in?

    What about 14200c2a-00000002 and 00000729-00000005

  • I would also be interested in rc 00000729-00000005 as I am all of a sundden getting that with Access Denied errors but google throws up nothing

  • CBC: What are you doing when you get this error?  It basically means access was denied to something so knowing what you were doing at the time might give us a clue as to where the problem is.

  • This error occurs when launching the application.

    As usual with these errors, no hint as to what is trying to be accessed.

    Also happens when using runas for an application to run it as an alternate user.

  • I am getting this error as well when trying to access App-V applications

    Here is a snipit of my logs:

    [08/23/2011 11:03:08:036 TRAY ERR] {tid=9B8:usr=Lauren.Fahy}

    The Application Virtualization Client could not launch Kid Pix 0.0.0.0.

    Access is denied.

    Error code: 4615186-00000729-00000005

    [08/23/2011 11:09:42:733 SRVC WRN] {tid=F8C}

    Failed unregistering callback tracking connected process termination (error: 997).

    [08/23/2011 11:13:07:371 SRVC WRN] {tid=ED4}

    Failed unregistering callback tracking connected process termination (error: 997).

    [08/23/2011 11:14:10:854 JGSW ERR] {tid=7C4:usr=lauren.Fahy}

    The Application Virtualization Client could not connect to stream URL 'RTSP://STTS01.ST-TIMS:554/Kid-PIX_4.sft' (rc 00000729-00000005, original rc 00000729-00000005).

    [08/23/2011 11:14:10:854 PMGR ERR] {tid=7C4}

    Failed to background load package {50A5F3F9-E74F-44E1-914A-1CAAA12C9175} (rc 00000729-00000005).

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