How to Raise an Incident on Behalf of a different person in the portal, using System Center 2012 Service Manager and Orchestrator
I was working with a customer this week who had an interesting scenario - in the System Center 2012 Service Manager Self Service Portal (SSP), they wanted users to be able to raise incidents on behalf of other people. Out of the box, you can pick an affected user in the full Service Manager console, but you cannot pick an affected user in the SSP (it uses who you are logged on as). Therefore, to achieve this via the SSP, we need some other means of taking a user input and populating the affected user field with it. This is a great example of how Orchestrator can add extra desired functionality like this to Service Manager.
This method could easily be adapted for service requests (just use the Service Request Class where I use Incident) and the approach used here to integrate Service Manager and Orchestrator could be used in many other scenarios.