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System Center 2012 – Service Manager (SCSM) : Useful Links, Guidance and Resources

System Center 2012 – Service Manager (SCSM) : Useful Links, Guidance and Resources

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After all my customer engagements, I tend to share a long list of Links, Resources and Guidance.  I though it was waaaayy time that I blogged a list like this, so here it is!


VERSIONS AND UPDATES

List of Build Numbers
http://social.technet.microsoft.com/wiki/contents/articles/4226.list-of-build-numbers-for-system-center-service-manager.aspx

History:
SCSM 2010
CU1 http://support.microsoft.com/kb/983572 (oct 2010)
CU2 http://support.microsoft.com/default.aspx?scid=kb;EN-US;2193861 (oct 2010) 7.0.5826.875
CU3 - http://support.microsoft.com/kb/2390520 (oct 2010) 7.0.5826.886

SCSM 2010 SP1 - http://support.microsoft.com/kb/2484853  (Feb 2011) 7.0.6555.101
CU1 - http://support.microsoft.com/?kbid=2484853 (Feb 2011) 7.0.6555.101
CU2 - http://support.microsoft.com/kb/2542118 (may 2011) 7.0.6555.115
CU3 - http://support.microsoft.com/kb/2588492 (nov 2011) 7.0.6555.128
CU4 - http://support.microsoft.com/kb/2719826 (jul 2012) 7.0.6555.131

SCSM 2012 (7.5.1561.0)
UR1 http://support.microsoft.com/kb/2686249 (May 2012)  NO Service Manager Updates
UR2 http://support.microsoft.com/kb/2706783  (nov 2012) 7.0.1561.106
UR3 http://www.microsoft.com/en-us/download/details.aspx?id=34960  (dec 2012) 7.5.1561.116

SCSM 2012 SP1
UR1 - http://support.microsoft.com/kb/2785682  (jan 2013) NO Service Manager Updates

2012 SERVICE PACK 1

What’s new in Sp1
http://technet.microsoft.com/en-us/library/jj614408

My experience of Upgrading to SP1:
http://blogs.technet.com/b/antoni/archive/2013/01/20/my-experience-of-upgrading-to-service-manager-2012-sp1-from-service-manager-2012-rtm.aspx

How Microsoft Upgrade to System Center 2012 SP1 - Service Manager SP1:
http://blogs.technet.com/b/servicemanager/archive/2013/01/23/how-microsoft-upgraded-to-system-center-2012-sp1-service-manager.aspx

SP1 Evaluation VHD
http://www.microsoft.com/en-us/download/details.aspx?id=36427

SETUP AND DEPLOYMENT
Accounts used for running setup:
http://technet.microsoft.com/en-us/library/hh495629.aspx

Infrastructure Planning and Design Guide
Details - http://blogs.technet.com/b/servicemanager/archive/2012/03/26/beta-for-infrastructure-planning-and-design-ipd-guide-for-system-center-2012-service-manager-now-available.aspx
Download - http://www.microsoft.com/en-us/download/details.aspx?id=7

Connector Account Requirements:
http://technet.microsoft.com/library/hh495662.aspx

Disaster Recovery Guide for System Center 2012 - Service Manager
http://technet.microsoft.com/en-us/library/hh495602

Port Assignments
http://technet.microsoft.com/en-us/library/hh495567.aspx

Quick-Start Deployment Guide
http://blogs.technet.com/b/kevinholman/archive/2013/01/16/service-manager-2012-sp1-quickstart-deployment-guide.aspx

SSP Installation
http://www.petri.co.il/self-service-portal-installation.htm

TROUBLESHOOTING ISSUES

Troubleshooting Workflow Performance And Delays
http://blogs.technet.com/b/servicemanager/archive/2013/01/14/troubleshooting-workflow-performance-and-delays.aspx

Data Warehouse / Cube Processing
http://blogs.technet.com/b/thomase/archive/2012/08/27/data-warehouse-jobs-keep-failing.aspx

PERFORMANCE, ARCHITETURE

Why Work Item IDs do not increment uniformly:
http://blogs.technet.com/b/servicemanager/archive/2011/04/06/faq-why-don-t-work-item-ids-increment-uniformly.aspx

Visio Diagram of Data Model
http://blogs.technet.com/b/servicemanager/archive/2011/02/01/model-visio-diagram-released-job-aids-package-update-update-on-resource-kit.aspx

Hardware Performance:
http://technet.microsoft.com/en-us/library/hh519601.aspx

Guidance for Installing System Center 2012 - Service Manager on Virtual Machines
http://technet.microsoft.com/en-us/library/hh495572.aspx

Planning for Performance and Scalability (includes link to job aids which includes sizing helper)
http://technet.microsoft.com/en-us/library/hh495684.aspx

Service Manager Performance
http://technet.microsoft.com/en-us/library/hh519624.aspx

Grooming / Data Retention

This is the best article I know that describes grooming and data retention for the Service Manager DB:
http://blogs.technet.com/b/servicemanager/archive/2009/09/18/data-retention-policies-aka-grooming-in-the-servicemanager-database.aspx

Retention in the Data Warehouse
http://blogs.technet.com/b/servicemanager/archive/2011/06/07/how-much-data-do-we-retain-in-the-service-manager-data-warehouse.aspx

In summary:

When something is deleted (manually or via a connector) it is marked as ‘PendingDeletion’ in the ServiceManager database.
When it is flagged like this, it will not be visible to console users. 
It is important to know also that deleting a connector will flag all data that was imported via it, for deletion.
When our grooming job next runs (daily at 3am by default) then the item actually gets deleted from the Service Manager database. Prior to this job running, an object can be restored that was accidentally deleted, using the restore option in the console.
In terms of the Warehouse, this will store all data for 3 years by default, and grooming has to be adjusted manually in the SQL tables for each kind of data, as described in the blog article above.

OUT-OF-BOX CONFIGURATION

Service Manager 101 Focus on Incident Management
http://blogs.technet.com/b/antoni/archive/2012/08/13/service-manager-101-part-1-incident-management.aspx

User Role Permissions
http://technet.microsoft.com/en-us/library/hh495625.aspx

Required SharePoint Permissions for access to SSP
http://technet.microsoft.com/en-us/library/hh495661

User Roles PowerShell Report Using SMLets
http://blogs.technet.com/b/servicemanager/archive/2011/12/01/userroles-powershell-report-using-smlets.aspx

Differences between ‘My Incidents’ and ‘Assigned to Me’ Incident views
Although both of these views will show incidents that are assigned to the logged on user looking at the view, the difference between these views is the columns that are displayed.
The ‘Assigned to Me’ includes SLA-related columns.

Incident vs. Incident (Advanced) Class Use
It is necessary to use the Incident (Advanced) class if it is necessary to base views and queues on criteria involving relationships, for instance a queue showing all incidents where the Assigned To User is empty.
Views created using the ‘Advanced’ class will take longer to load than those using the basic class, due to the amount of data loaded.  More detail on this can be found here:
http://blogs.technet.com/b/servicemanager/archive/2010/12/02/faq-why-is-my-custom-incident-view-so-slow.aspx

SLA Management and Notifications
http://blogs.technet.com/b/servicemanager/archive/2012/01/25/scsm-2012-service-level-management.aspx
http://blogs.technet.com/b/servicemanager/archive/2012/02/07/notifying-before-sla-breaches.aspx
http://blogs.technet.com/b/servicemanager/archive/2012/01/25/scsm-2012-import-holidays-in-sla-calendar.aspx

Release Management
http://technet.microsoft.com/en-us/library/hh495636.aspx

Sample helpdesk Scenarios:
http://blogs.technet.com/b/servicemanager/archive/2009/11/02/implementing-sample-helpdesk-scenario-in-incident-management-1.aspx
http://blogs.technet.com/b/servicemanager/archive/2009/11/02/implementing-sample-helpdesk-scenario-in-incident-management-2.aspx

SCENARIO WALKTHROUGHS

Service Manager 101: focus on incident Management
http://blogs.technet.com/b/antoni/archive/2012/08/13/service-manager-101-part-1-incident-management.aspx

Create an Incident on behalf of another user in the SSP (another blog post of mine)
http://blogs.technet.com/b/antoni/archive/2012/06/06/how-to-raise-an-incident-on-behalf-of-a-different-user.aspx

Publishing Announcements to the self-service Portal
http://blogs.technet.com/b/servicemanager/archive/2012/02/22/publishing-service-manager-announcements-to-sharepoint-using-orchestrator.aspx

Importing holidays from Outlook into SLA calendar:
http://blogs.technet.com/b/servicemanager/archive/2012/01/25/scsm-2012-import-holidays-in-sla-calendar.aspx

Publishing Data to a SharePoint Calendar:
http://blogs.technet.com/b/servicemanager/archive/2010/07/02/publishing-work-item-to-part-1-sharepoint-calendar.aspx

Surveys Using SharePoint:
http://blogs.technet.com/b/servicemanager/archive/2009/12/08/incident-resolution-satisfaction-surveys-on-sharepoint.aspx

VIP users:
http://contoso.se/blog/?p=1592

Reset password:
http://contoso.se/blog/?p=3085

Dynamic approval steps in Service Manager with a bit of Orchestrator magic
http://contoso.se/blog/?p=2872

Hide Incident Classification list in SCSM end portal?
http://gallery.technet.microsoft.com/Service-Manager-12-Self-7605e788/view/Discussions

SCSM 2012: Attach file on incident creation
http://scug.be/valerie/2012/04/19/scsm-2012-attach-file-on-incident-creation/

Options for Self Service Software Provisioning:
http://blogs.technet.com/b/servicemanager/archive/2012/04/06/how-to-do-self-service-software-provisioning-with-system-center-2012.aspx
http://blogs.technet.com/b/kghelani/archive/2012/02/06/how-to-redirect-a-request-offering-to-a-request-on-another-site.aspx

Controlling Access to Knowledge Articles
http://blogs.technet.com/b/servicemanager/archive/2010/02/02/how-to-target-knowledge-articles-at-different-groups-of-users.aspx

How to delete items from the Incident Classification List
http://social.technet.microsoft.com/forums/en-us/systemcenterservicemanager/thread/024D4824-8708-4413-AD06-0326EB2D60A2

Deleting work items created for test purposes
http://social.technet.microsoft.com/Forums/en-US/systemcenterservicemanager/thread/92b839bc-dfa5-4760-a9c5-1d11f3f88cfb

Using And / Or Criteria in Workflows and Notification Subscriptions
http://blogs.technet.com/b/servicemanager/archive/2010/11/30/using-and-or-criteria-in-workflow-and-notification-subscriptions.aspx

Change Request and Incident Data passed to Activities
This requires some custom coding and class customization using the authoring tool as described here:
http://garydavidson.net/?p=82


EMAIL INTEGRATION
Out of the box, the following is provided: Incident from incoming email - http://technet.microsoft.com/en-us/library/jj900204.aspx
Outgoing Emails as Work Items are Created / Updated using the workflow / subscription functionality
(For example an incident is assigned to a specific support group like Tier1, so create a subscription to notify a Tier1 DL that a new incident has been assigned to the support group and needs to be individually assigned)

Exchange Connector:
http://blogs.technet.com/b/servicemanager/archive/2012/04/15/exchange-connector-3-0-rc-released.aspx
http://blogs.technet.com/b/servicemanager/archive/2013/02/07/update-on-exchange-connector.aspx

Notify upon Incident / Activity Assignment or Re-Assignment:
http://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspx
http://blogs.technet.com/b/servicemanager/archive/2010/03/12/custom-notification-workflow-on-activity-assignment-or-reassignment.aspx

Creating Notification templates
http://blogs.technet.com/b/servicemanager/archive/2009/09/28/creating-notification-templates-in-system-center-service-manager.aspx

Using Data Properties From the Parent Work Items in Activity Email Templates
http://blogs.technet.com/b/servicemanager/archive/2012/04/03/using-data-properties-from-the-parent-work-items-in-activity-email-templates.aspx

Add Portal URL
http://blogs.technet.com/b/servicemanager/archive/2012/02/13/including-links-to-incidents-or-activities-in-notification-templates-scsm-2012.aspx

Using Mail-Enabled Universal Security Groups (MEUSGs) to notify groups
http://blogs.technet.com/b/servicemanager/archive/2010/09/24/automatically-notifying-groups-of-users.aspx

Use MS Word to Create HTML for notification templates:
http://blogs.technet.com/b/antoni/archive/2012/08/13/service-manager-101-part-1-incident-management.aspx

==================
AUTHORING AND CUSTOMIZATIONS

AUTHORING - TOOLS
2012 RTM Tool - http://www.microsoft.com/en-us/download/details.aspx?id=28726
2012 SP1 Tool - http://www.microsoft.com/en-us/download/details.aspx?id=36214

GENERAL AUTHORING GUIDANCE

What Kind of Skills are Needed to Customize or Extend SCSM
http://blogs.technet.com/b/servicemanager/archive/2010/04/27/what-kinds-of-skills-do-i-need-to-customize-extend-service-manager.aspx

Service Manager 2012 Authoring Guide
http://technet.microsoft.com/en-us/library/hh495563.aspx

CUSTOM VIEWS

Custom Views based on Type Projections (Example - All the incidents assigned to a anybody that is in a particular office or department)
http://blogs.technet.com/b/servicemanager/archive/2010/02/02/creating-views-that-use-related-property-criteria-type-projections-software-views-example.aspx
http://blogs.msdn.com/b/jakuboleksy/archive/2009/01/20/getting-started-with-type-projections.aspx

Creating Views based on User – e.g. a view to show all incidents assigned to a specific user etc. (should help with view by Department too):
http://blogs.technet.com/b/servicemanager/archive/2010/12/02/faq-why-is-my-custom-incident-view-so-slow.aspx

All Work Items Assigned to me View:
http://blogs.technet.com/b/servicemanager/archive/2010/09/28/all-work-items-assigned-to-me-view.aspx

Changing column headers in Views:
http://blogs.technet.com/b/servicemanager/archive/2010/07/21/showing-the-correct-display-name-for-related-objects-in-view-columns.aspx

CUSTOM TASKS

Create a Custom task to reopen incident
http://blogs.litware.se/?p=646

Creating an Incident from a template more quickly (avoiding need to use template picker)
http://blogs.technet.com/b/servicemanager/archive/2011/09/08/incident-quick-templates.aspx

‘Request User Input’ Task
http://blogs.technet.com/b/servicemanager/archive/2009/12/13/requesting-input-from-user-about-an-incident.aspx

Configuration Manager remote assistance task
http://scug.be/scsm/2011/10/24/sccm-remote-assistance-task-in-scsm-console-via-console

MANAGEMENT PACKS

Management Pack Best Practices:
http://scsmguru.wordpress.com/2012/05/10/staying-organized-with-scsm-beware-of-the-management-pack-jungle/

Sealing a Management Pack in System Center 2012 Service Manager
http://blogs.technet.com/b/servicemanager/archive/2012/03/01/sealing-a-management-pack-in-system-center-2012-service-manager.aspx

http://scsmnz.net/sealing-a-management-pack-using-fastseal-exe/

SN.EXE Tool included in Windows SDK Download:
sn.exe http://www.microsoft.com/en-us/download/details.aspx?id=8279

Sealing Management Packs using the Authoring Tool:
http://blogs.technet.com/b/servicemanager/archive/2009/12/25/sealing-management-packs.aspx

FORM CUSTOMIZATION

Good tips on Form Customization:
http://blogs.technet.com/b/servicemanager/archive/2011/01/14/customizing-forms-part-1-adding-a-new-user-picker-control-to-the-incident-form.aspx
http://blogs.technet.com/b/servicemanager/archive/2011/01/14/customizing-forms-part-2-adding-the-affected-user-picker-to-the-change-request-form.aspx

How you can create custom forms using XAML and C# code
http://blogs.technet.com/b/servicemanager/archive/2010/01/08/creating-custom-forms-for-service-manager-using-custom-controls-service-request-example.aspx

Adding Custom Properties to a class and a form:
http://blogs.technet.com/b/servicemanager/archive/2010/05/11/adding-a-custom-property-to-a-form-support-group-property-for-problem-form-example.aspx

Creating Custom Controls for use in forms:
http://blog.scsmsolutions.com/2011/08/create-custom-user-control-for-scsm-2010/

CLASS / PROPERTY CUSTOMIZATION

Add Account Dept ID Property to Windows Computer class:
http://blogs.technet.com/b/servicemanager/archive/2010/09/27/demo-video-how-to-extend-the-data-model-in-scsm-using-the-authoring-tool.aspx

Create a Monitor Class:
http://blog.scsmfaq.ch/2011/01/01/creating-classes/

Add a Customer / Company Class:
http://blog.scsmfaq.ch/2011/01/24/make-service-manager-customer-aware/

Create a Quick Call Work Item class:
http://contoso.se/blog/?p=1827

CUSTOM WORKFLOWS

Creating Workflows with the Authoring tool:
http://blogs.technet.com/b/servicemanager/archive/2009/10/29/service-manager-authoring-tool-the-abcds.aspx

REPORTING AND DASHBOARDS
http://social.technet.microsoft.com/wiki/contents/articles/15608.system-center-service-manager-data-warehouse-and-reporting.aspx

Reports, Dashboards and Cubes
http://www.2013mms.com/digitalmms - Service Delivery & Automation>Service Manager 2012: System Center Data Warehouse, Reporting and Dashboards

POWERSHELL, SCSM CMDLETS, SMLETS

Service Manager Data Warehouse CMDLESTS
http://technet.microsoft.com/en-us/library/hh541724.aspx

Service Manager Administrator CMDLETS:
http://technet.microsoft.com/en-us/library/hh305227.aspx

CODEPLEX SMLETS
http://smlets.codeplex.com/

Using SMlets
http://blog.scsmfaq.ch/2011/01/12/auto-close-resolved-incidents

Changing incident status (automatically closing) with PowerShell Scheduled Tasks
http://scug.be/valerie/2011/12/05/scsm-2012-auto-close-resolved-incidents-after-x-days/

I actually used the script in the comments section of this link to come up with the following:
http://blogs.technet.com/b/servicemanager/archive/2012/05/22/automatically-closing-completed-scsm-service-requests-with-orchestrator.aspx

CD 'C:\Program Files\Microsoft System Center 2012\Service Manager\Powershell'
Import-Module .\System.Center.Service.Manager.psd1
$SomeDaysOld = (get-date).adddays(-3)
$UNC_Now = (get-date).ToUniversalTime()
$IncidentClass = Get-SCClass -Name System.workitem.incident
$Inc_resolved = Get-SCClassInstance -Class $IncidentClass -Filter "Status -eq IncidentStatusEnum.Resolved" | ?{$_.ResolvedDate -lt $SomeDaysOld}
  If ($Inc_resolved -ne $null)
     {
     foreach ($Inc in $Inc_resolved)
         {
             $Inc.Status = "bd0ae7c4-3315-2eb3-7933-82dfc482dbaf"
             $Inc.ClosedDate = $UNC_Now
             Update-SCClassInstance -Instance $Inc
         }
     }
Remove-Module System.Center.Service.Manager

Note, the full script at the link Includes Service Requests, but I just wanted to do this for incidents.  My above example would close incidents where the resolve date is more than 3 days ago.  This can be changed in the third line.
Once you have a script like this, it can be saved and ran as a scheduled task, or you can schedule it to run as a workflow either using the Service Manager Authoring tool or Orchestrator.

Deleting work items created for test purposes
Note in SCSM2012, there is a built-in powershell cmdlet that can be used, removing the need to download and use the smlets from codeplex.
http://social.technet.microsoft.com/Forums/en-US/systemcenterservicemanager/thread/92b839bc-dfa5-4760-a9c5-1d11f3f88cfb

CSV IMPORT

Using the CSV Import Feature
http://blogs.technet.com/b/servicemanager/archive/2009/05/26/using-the-csv-import-feature.aspx

Using a CSV File to Import Data into Service Manager
http://technet.microsoft.com/en-us/library/ff460878.aspx

Importing Users via csv and setting locale and time zone information
http://blogs.technet.com/b/servicemanager/archive/2010/04/12/importing-users-via-csv-and-setting-locale-and-time-zone-information.aspx

Another CSV import Example
http://scug.be/blogs/scsm/archive/2009/12/16/importing-data-into-scsm-part4-the-manual-amp-csv-import-ci-creation.aspx

SELF-SERVICE PORTAL (SSP)

Customizing the SCSM 2012 Self-Service Portal–How do I change the “Need Help?” or Description Text?
http://blogs.technet.com/b/servicemanager/archive/2012/02/06/customizing-the-scsm-2012-self-service-portal-how-do-i-change-the-need-help-or-description-text.aspx

Customizing the self-service portal to have a generic request point to a service request rather than an incident:
http://blogs.technet.com/b/servicemanager/archive/2012/02/13/changing-the-generic-request-in-portal-to-point-to-service-request-template.aspx

Customize the SSP Portal Header:
http://blogs.technet.com/b/servicemanager/archive/2012/05/10/faq-how-do-i-customize-the-smportal-header-on-the-portal-to-something-else.aspx

How to Write a Custom Webpart using Service Manager Base Webpart
http://blogs.technet.com/b/servicemanager/archive/2012/02/07/how-to-write-a-custom-webpart-using-service-manager-base-webpart.aspx

How to Deploy Service Manager Webparts to an Existing SharePoint Site
http://blogs.technet.com/b/servicemanager/archive/2012/01/27/how-to-deploy-service-manager-webparts-to-an-existing-sharepoint-site.aspx

Part I - Custom Silverlight module for Service Manager 2012 portal
http://blogs.technet.com/b/servicemanager/archive/2012/01/05/custom-silverlight-module-for-service-manager-2012-portal.aspx

SYSTEM CENTER CONNECTORS / INTEGRATION

SCCM, SCSM and Primary User
The Primary User field is populated based upon the User Affinity data  which is automatically brought in by the Configuration Manager connector.  This has the effect of displaying default CIs for selection, when picking an affected user:
Setting up User affinity resources:
http://technet.microsoft.com/en-us/library/gg699365.aspx
http://technet.microsoft.com/en-us/video/Video/hh550076

Configuration Manager remote assistance task
http://scug.be/scsm/2011/10/24/sccm-remote-assistance-task-in-scsm-console-via-console

Enabling Asset Intelligence in Configuration Manager to populate Software Inventory Details:
Asset Intelligence in Configuration Manager: http://technet.microsoft.com/en-us/library/cc161988

Application Approval Workflow Solution Accelerator
This is a Solution Accelerator available from Microsoft which provides required integration pieces for config Mgr, Orchestrator and Service Manager 2012 in order to allow end users to request software via the Config Mgr application catalog, and for Service Manager to

track and control the approval process.
Download - http://www.microsoft.com/en-us/download/details.aspx?id=29687
Demo video -  http://blogs.technet.com/b/servicemanager/archive/2012/04/05/demo-application-approval-workflow-aaw-solution-accelerator.aspx

Working with Orchestrator and Relationships
http://blogs.technet.com/b/servicemanager/archive/2012/05/22/working-with-relationships-in-the-scsm-orchestrator-integration-pack.aspx

Orchestrator and Service Manager Integration Training:
https://www.microsoftvirtualacademy.com/tracks/system-center-2012-orchestrator-service-manager

Real World Examples of Service Manager and Orchestrator Integration
http://blogs.technet.com/b/servicemanager/archive/2011/11/10/demo-automating-service-request-fulfillment-from-the-scsm-service-catalog-with-orchestrator-real-world-examples.aspx

FAQ: why don’t new folders / Runbooks show up in SCSM?
http://blogs.technet.com/b/servicemanager/archive/2012/04/22/faq-why-don-t-my-new-folders-runbooks-show-up-in-the-scsm-orchestrator-connector.aspx

Runbook Statuses in Service Manager
http://blogs.technet.com/b/servicemanager/archive/2012/02/21/runbook-statuses-in-service-manager.aspx

Using Orchestrator
http://blogs.technet.com/b/servicemanager/archive/2012/05/22/automatically-closing-completed-scsm-service-requests-with-orchestrator.aspx

How to Import Management Packs for System Center Operations Manager Configuration Item Connectors
http://technet.microsoft.com/en-us/library/hh519707.aspx

Network device import
http://blogs.catapultsystems.com/cfuller/archive/2012/07/13/how-do-i-integrate-operations-manager-2012-network-devices-into-service-manager-2012-as-configuration-items-%5Bscsm-scom-sysctr%5D.aspx

3RD PARTY ADD-ONS
Cireson - http://www.cireson.com/
Provance - http://provance.com/
GridPro - http://www.gridpro.se/en/

TRAINING AND CERTIFICATION

Private Cloud MCSE Certification
http://www.microsoft.com/learning/en/us/certification/cert-private-cloud.aspx

Private Cloud Jump Start Training
http://technet.microsoft.com/en-us/video/private-cloud-jump-start-02-configure-and-deploy-infrastructure-components

Microsoft Virtual Academy Training
http://blogs.technet.com/b/servicemanager/archive/2012/06/08/free-training-microsoft-virtual-academy-course-for-service-manager-2012.aspx

PRIVATE CLOUD

Private Cloud Demo Extravaganza Videos!
http://blogs.technet.com/b/orchestrator/archive/2012/05/22/private-cloud-demo-extravaganza-videos.aspx

Session Recordings and Slide decks from Microsoft Management Summit 2012
http://www.mms-2012.com/digitalmms

EVENTS / USER GROUPS

MMS (Microsoft Management Summit)
MMS is our annual System Center / Manageability Conference that we have held historically either in Las Vegas or San Diego.
The links to the recordings of the 2012 sessions together with the opportunity to register for MMS 2013 can be found at the MMS 2013 website:
http://www.2013mms.com/

BLOGS

System Center Community Wiki Page
http://blogs.technet.com/b/servicemanager/archive/2012/06/06/new-how-to-participate-in-the-system-center-community-wiki-page.a

Comments
  • Good post .......very informative....Thanks

  • Hi,

    My name is Mohamed from Expit, I wanted to share with everyone background info about a product we released sometime back.  It’s a connector for Microsoft project that allows users to integrate MS Project professional 2010 with Microsoft System Center Services Manager 2012 (SCSM).  The product is freely available at www.expit.com/ProjectConnector.aspx

    It basically allows users to convert workflow templates in SCSM into task sequences in project.  The connector also syncs project tasks as tickets into SCSM. Please check it out and let us know what you would with for in the next release, we are in the process of building a new edition to cater for the greater community wish list of features.

  • This is probably the best compilation of links about SCSM and its features and capabilities  that I have ever seen.  Fantastic post!

  • Thank you for the superb compilation... Cannot thank enough for this wonderful All-in-one useful links/ resources. Thanks a million. :-)

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