A key part of what we deliver in Premier Support are Risk Assessment Programs around a specific technology. To describe these engagement in one sentence, they are designed to help us assess the current state (people, process and technology) and give us a roadmap for remediation with a goal of improving the way the service is being operated and maintained with a view of improving availability, performance, and improving efficieny of operation. Having managed the delivery of many of these engagements over the years, across many technologies (Active Directory, Exchange, SharePoint, Windows Desktop, System Center Configuration Manager, etc.) it is easy for me to articulate to my customers the outcome and value these will deliver. I, however, can not be everywhere, talking to every customer (unfortauntely).
This month a Technical Case Study was published on how Microsoft IT used a Windows Desktop Risk Assessment Program (WDRAP) engagement, delivered by Premier Field Engineering (PFE) to improve desktop performance of our own internal users. We have approximately 100,000 users around the globe. They (er... we) are generally very demanding on our internal IT Departments. Unlike most corporate environments, every user is a local Administrator on your machine (pretty much everyone has laptops) and we have a huge choice in the make and model of machines we can use. This makes for an interesting challenge in defining and optimizing a Windows 7 SOE.
Improving Desktop Performance with the Risk and Health Assessment Program for Windows Desktop