a guest post by Greg Charman, Technical Solutions Professional, Microsoft UK
In December 2009 Microsoft acquired Opalis, a specialist provider of IT Process Automation (ITPA) software. The Opalis product is currently in the process of being fully integrated into the System Center family of datacenter management products.
IT Process Automation (ITPA), also known as Run Book Automation (RBA) software, provides a platform to design and run IT processes. Standardising the IT processes that underpin IT services means best practices can be deployed across the environment, regardless of the underlying management infrastructure. This is achieved by orchestrating and integrating the existing IT tools.
Traditional IT tools support the functions of one particular IT silo, sometimes offering automation of tasks within that silo function. In reality, IT business processes cross multiple IT silos. Currently the bridge between process silos is provided by human intervention and this increases the propensity for delays, errors and incorrect rekeying of data. Opalis enables the integration and orchestration of different IT process automation tools in each of the silos to support an entire end-to-end IT business process.
Most organisations operate heterogeneous datacentres. As a part of the System Center portfolio, Opalis workflow processes orchestrate System Center products and integrates them with non-Microsoft systems to enable interoperability across an entire datacentre. Opalis provides solutions that address the systems management needs of complex heterogeneous datacentre environments and has developed integration packs to management software from Microsoft, IBM, BMC, CA, HP, VMware, EMC, and Symantec. This enables users to automate best practices such as incident triage and remediation, service provisioning and change management process, and achieve interoperability across tools.
The combined offering of Opalis and System Center provides the ability to orchestrate and integrate IT management through workflow and simplifies routine systems management tasks in complex heterogeneous environments by:
The combination of the new capabilities from System Center in 2010, such as Service Manager and Dynamic Infrastructure Toolkit for System Center (DIT-SC), with Opalis and the rest of System Center suite enables Microsoft to deliver a comprehensive suite of system management tools for “Infrastructure on Demand” requirements in heterogeneous environments.
There is more information on Opalis + System Center at the links below and a technology roadmap fully integrating Opalis as part of the Microsoft System Center portfolio will be available shortly to clarify how System Center is becoming an increasingly powerful systems management platform for heterogeneous datacentre environments
More information on Opalis and System Center:
Opalis + System Center IT Process Automation example procedure
Imagine a user has a requirement for a new virtual server which will host a business application: