Understanding Bugchecks

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Tue, 18 Dec 2007 16:16:58 GMT

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re: Understanding Bugchecks

Jason Warren — Mon, 24 Dec 2007 06:34:02 GMT

That was useful! Meanwhile, I'm trying to shoot a bugcheck crash that happens whenever I use a backup program--like ntbackup, but others too--that uses the volume shadow copy service. They bomb with a stop code indicating a bad_pool_header. From what I've read this is most likely caused by a device driver that has corrupted storage pool management data. I have a kernel mode dump and have poked at it with windbg but do not know how to trace the pool structure to find out what driver is at fault. Any help much appreciated : )

Understanding Crash Dump Files

Microsoft Product's — Wed, 09 Jan 2008 19:32:27 GMT

At the end of 2007 we talked about Bugchecks and why they happen . Today we're going to talk about

re: Understanding Bugchecks

Ed Zielinski — Fri, 11 Jan 2008 06:38:44 GMT

Having all of this information gathered together in one place with a friendly overview was really helpful. There were a couple odd things about memory dumps that were never quite clear before and this cleared it right up. Nice work!

re: Understanding Bugchecks

CC Hameed — Fri, 11 Jan 2008 11:58:15 GMT

Jason - I recommend opening up a Support Incident with Microsoft Product Support. Two reasons - first, they can help you review the dump file. Second, I suspect that you might have some older versions of volsnap or other VSS related files - they can help you get those files up to date. Take a look at KB 940349 - there's a VSS Update Rollup package available.

Ed - Glad we could help!