Windows Vista & Remote Assistance

Windows Vista: Remote Assistance » D’ Technology Weblog: Technology News & Reviews

Fri, 01 Jun 2007 14:39:23 GMT

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re: Windows Vista & Remote Assistance

Nick — Mon, 25 Jun 2007 19:26:13 GMT

Why can't this just work? You do realize that all of your customers that use SMS can't use SMS with Vista and now without Remote Assistance they have to look at purchasing alternative remote management software so their IT staff can connect to managed Vista clients?

re: Windows Vista & Remote Assistance

Roger — Fri, 03 Aug 2007 03:42:01 GMT

I agree with Nick, 'cept that, it's the people who need the assistance who are least able to figure out how to get it. This should be as simple as it can be. Why is everything always a struggle?

re: Windows Vista & Remote Assistance

Mike — Wed, 08 Aug 2007 16:54:17 GMT

Vista uses msra.exe for remote help. If you type

msra /? on a command line you will see how you could automate it.

I`d like to use msra /offerRA <remote computer>

BUT: it doesn`t work. I get an error message about a network prob, which isn`t true, since RA via invitation file works.

Only hint is (and thats how I found this site):

Source: RemoteAssistance

EventID: 9

There was a problem interacting with COM object 833E4010-AFF7-4AC3-AAC2-9F24C1457BCE. An outdated version might be installed, or the component might not be installed at all.

Both machines are VISTA, firewall disabled, etc.

re: Windows Vista & Remote Assistance

Fred Nagel — Fri, 10 Aug 2007 02:38:27 GMT

This is awful. Does MS know what a headache it's just created? Yet another reason to discourage clients from doing the upgrade to Vista.

re: Windows Vista & Remote Assistance

Mike — Mon, 13 Aug 2007 14:29:59 GMT

If you want to use msra.exe /offerRA <computername>, the offering user MUST be member of the the Vista group "Offer Remote Assistance Helpers" (directly or via a domain group). Otherwise you get an error message and event 9.

re: Windows Vista & Remote Assistance

Robbie — Tue, 14 Aug 2007 05:48:08 GMT

And MNicrosoft said this was the most tested OS ever! Two things I need to work and won't - Remoteassistance and Outlook via RPC/HTTPS with our Exchange 2003 Server.

Rubbish!

re: Windows Vista & Remote Assistance

Matt — Sat, 25 Aug 2007 01:51:05 GMT

After many hours of work, I have been unsuccessful in getting Remote Assistance to work between Vista machines with Windows Firewall running. I've followed all the suggestions for configuring Firewall to let RA through, with no luck. I've loaded the 937385 HotFix on both machines to make it work in the first place (with Firewall off). Any word from MS that this might be fixed?

re: Windows Vista & Remote Assistance

Dave — Thu, 13 Sep 2007 21:44:26 GMT

I have able to offer RA from Vista to Vista and from Vista to XP. I cannot offer RA from XP to Vista. I have the fireall running on both.

Also, using Vista with Office 2007, I can connect to my E2K3 server using RPC/HTTPS.

re: Windows Vista & Remote Assistance

Karl — Tue, 30 Oct 2007 00:36:42 GMT

I just tried to offer RA to my father-in-law who has a Vista machine. Unfortunately -now that I've read the postings- because I have WinXP I cannot offer expert assistance. I'm glad I'm still computing the "old fashioned" way as far as Microsoft is concerned!

re: Windows Vista & Remote Assistance

Seb — Sat, 08 Dec 2007 19:52:53 GMT

So in fact, from Vista using "msra.exe /expert" is enough to do helpdesk related stuff.

re: Windows Vista & Remote Assistance

David — Tue, 12 Feb 2008 01:43:58 GMT

I have yahoo'd high and low for an answer to this to no avail.

I use remote desktop v5 (I unistalled v6 as a troubleshoot) which works fine on my Dell XP pro host but after a day or so after booting up the host, it will not connect.

If I try to connect to the server the logon screen will flash on as if it is ready to load, then it will crash with no errors. There is no record in the event view when this happens.

I have screen saver turned off and my monitor and drives are set to never sleep. The host is configured to be "always on"

This issue happens when I connect from an internal network from Vista as well as from XP via the internet. I don't have problem connecting to other hosts from these clients.

Any ideas?

re: Windows Vista & Remote Assistance

Jimmy — Fri, 08 Aug 2008 19:12:20 GMT

Why can't Microsoft just make the darn thing work. Fix it and release a patch so we can go about doing our business. This is eaxctly the reason why Apple is consuming so much of your market share. Just make the thing work and quit worring about ways to obsolete previous products. You not driving us to upgrade...your driving us to different platforms. You have enough money now how about making a product that works!

re: Windows Vista & Remote Assistance

Doreen — Thu, 21 Aug 2008 08:14:09 GMT

my sister downloaded antivirus 2009 on my computor i cannot get rid of it can u help

re: Windows Vista & Remote Assistance

Saad — Mon, 25 Aug 2008 10:52:31 GMT

If anybody come over any workaround for remote assistance from XP to Vista without having the can not create object error, please post in here.

re: Windows Vista & Remote Assistance

Cindy — Tue, 26 Aug 2008 20:56:33 GMT

I used Malwarebytes to remove Antivirus 2008. It also works for the Antivirus 2009. Here are the instructions and the program:

http://www.malwarebytes.org/forums/index.php?showtopic=5178

re: Windows Vista & Remote Assistance

mr_ak — Thu, 22 Oct 2009 17:07:01 GMT

I was able to remote assistance from a XP box to Vista box in an Active Directory domain environment:

-Make sure user account (offering assistance) is administrator on host PC

-Go to gpedit.msc and add authorized user (or user group) to list of authorized users. (Administrative Templates->System->Remote Assistance->Offer Remote Assistance:Enable; then add user or user group)

-Add the following to firewall exceptions list:

Network Discovery

Remote Assistance

Windows Remote Asistance

-and of course, enable remote assistance in the system properties tab (right-click on "My Computer" and choose Properties)