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May 2007 - Posts

Blake Morrison's Bio

I am a Support Escalation Engineer on the Platforms Performance team in Irving, Texas. I started working at Microsoft as a Contingent Staff employee in September 2005, then joined the full time ranks two months later. In my free time (which isn’t much) Read More...
Posted Thursday, May 31, 2007 6:50 AM by CC Hameed | (Comments Off)
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Basic Debugging of an Application Crash

One of our common issues is troubleshooting application crashes (for example, the Print Spooler or a third-party application). These crashes usually result in the infamous Dr. Watson error. First, let's discuss terminology. A crash is when something experiences Read More...
Posted Tuesday, May 29, 2007 5:23 AM by CC Hameed | 16 Comments

Basic Troubleshooting Toolkit

In our previous post on Preparing to Troubleshoot we referred to several different tools and basic troubleshooting questions. In our upcoming posts we will be discussing several troubleshooting techniques, so this seemed like an ideal time to discuss Read More...
Posted Friday, May 25, 2007 6:00 AM by CC Hameed | 6 Comments

Windows Vista & Remote Assistance

Windows XP introduced a new feature called Remote Assistance that enabled XP users to help each other over the Internet. Helpdesk personnel were able to view and even share control of their network users machines using Remote Assistance. However, with Read More...
Posted Tuesday, May 22, 2007 6:11 AM by CC Hameed | 17 Comments

SQL and the Working Set

Here's an issue we've been seeing more and more of on the Performance team lately concerning SQL 2005 and Memory Management. The issue gets reported as: "Windows Memory Management is trimming the SQL Working Set." When you review the event logs, you'll Read More...
Posted Friday, May 18, 2007 5:54 AM by CC Hameed | 8 Comments

What's going on with my Pagefile?

This is a follow-up to our Processes consuming high amounts of virtual memory post from January. Pagefile issues are something we deal with frequently on the Performance Team. We have had several cases in the past few months of customers reporting pagefile.sys Read More...
Posted Tuesday, May 15, 2007 5:02 AM by CC Hameed | 14 Comments

Understanding the IE User Agent String

Today we're going to discuss the IE User-Agent String - a term with which more administrators are becoming familiar since the launch of IE7. The User-Agent string identifies your browser to the server hosting the site that you are visiting. This allows Read More...
Posted Friday, May 11, 2007 5:12 AM by CC Hameed | 5 Comments

Don Geddes' Bio

I began my career at Microsoft in March of 1999 as a Windows NT generalist working late night shifts (aka - the Platforms 24x7 team.) At that time, we supported everything Windows related, hence the “generalist” nature of the job. Later that same year, Read More...
Posted Thursday, May 10, 2007 4:02 PM by CC Hameed | (Comments Off)
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Aurthur Anderson's Bio

I am a Support Escalation Engineer for one of the Platforms Performance teams in Las Colinas, TX. I joined Microsoft in July of ‘98 after serving in the Marines for 4 years where I was a 4066 – Small Computer Systems Specialist. I supported Windows NT Read More...
Posted Tuesday, May 08, 2007 1:03 PM by CC Hameed | (Comments Off)
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Slow Large File Copy Issues

From time to time, customers will call in to report "performance problems" that they are having when copying large files from one location to another. By "performance problems", they mean that the file isn't copying as fast as they expect. The most common Read More...
Posted Tuesday, May 08, 2007 6:38 AM by CC Hameed | 52 Comments

Aaron Maxwell's Bio

I am the Technical Lead for one of our Performance teams in Las Colinas (Irving), TX. I joined Microsoft as a contractor on the Enterprise Messaging Team (fancy wording for Exchange!) in 1997, and was hired full-time in 2000. I am the proud owner of a Read More...
Posted Monday, May 07, 2007 1:37 PM by CC Hameed | (Comments Off)
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Tim Newton's Bio

I have worked for Microsoft since 1997. I started doing basic consumer Windows 95 support but rapidly decided I would rather work with enterprise customers in a server environment. I have been here on the Enterprise Platforms Support Performance Team Read More...
Posted Friday, May 04, 2007 11:25 AM by CC Hameed | (Comments Off)
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CC Hameed's Bio

I joined Microsoft as a Support Engineer on the Performance team in September 2005. Prior to that I spent a couple of years working the late night shift on our Platforms 24x7 team. Working for Microsoft was always a dream job - so I am living the dream! Read More...
Posted Friday, May 04, 2007 10:13 AM by CC Hameed | (Comments Off)
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Windows Vista - Point & Print

Here on the Perf team, we deal with quite a few printing issues. An issue we've had a few calls on since the release of Windows Vista concerns the changes made to the Point & Print functionality. Point & Print is a Windows feature that enables Read More...
Posted Friday, May 04, 2007 5:52 AM by CC Hameed | 5 Comments

Windows Vista - Intro to Search

One of the pillars of Windows Vista and Longhorn is to enable users to find information quickly. This includes documents, email, media and web pages a user might have browsed. Effective searching and browsing requires an infrastructure to index content Read More...
Posted Tuesday, May 01, 2007 7:50 AM by CC Hameed | 5 Comments
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