January 2007 - Posts

Processes with High Virtual Memory at Startup?
26 January 07 02:45 PM

We've had some customers this week who have run into issues with multiple processes consuming large amounts of memory at startup. One extreme case had every process using anywhere from 500MB to over 1GB per process ! Think about Notepad.exe taking up Read More...

Postedby CC Hameed | 3 Comments    

Filed under: memory management, performance, troubleshooting

Teach me what you know!
23 January 07 08:46 AM

One of the questions customers frequently ask us is “Where can I learn all this stuff?” A great deal of our knowledge comes from practical experience and exposure to a wide array of issues. Think of it in these terms – an IT Administrator may only have Read More...

Postedby CC Hameed | 1 Comments    

Filed under: performance, troubleshooting

Network Stored PST files ... don't do it!
21 January 07 03:15 PM

At least once a week, someone on the Performance team will get a customer call concerning hangs or resource depletion on their file server. The file server in question is used for user home folder storage and users are accessing Outlook Personal Storage Read More...

Postedby CC Hameed | 88 Comments    

Filed under: memory management, troubleshooting, leak

Blocking Internet Explorer 7 Installations
10 January 07 12:21 PM

One of the more common questions IT Admins and Managers ask us when they call in is "How do we prevent IE7 from installing on our client machines?" Although it seems like a fairly straightforward question there are several scenarios to consider: Scenario Read More...

Postedby CC Hameed | 2 Comments    

Filed under: troubleshooting, internet explorer

Preparing to Troubleshoot - Part One
10 January 07 06:57 AM

A very common question that we are asked is, "What kind of data can I gather before I talk to a Support Engineer at Microsoft?" In all honesty, there is no single right answer - especially where the Performance team is concerned! It all depends on the Read More...

Postedby CC Hameed | 5 Comments    

Filed under: performance, troubleshooting