Microsoft Supportability e-Newsletter : Outlook

Outlook 2007 cannot connect to Exchange Server properly without default gateway

Support News Editor — Tue, 29 May 2007 10:12:00 GMT

When we connect Outlook 2007 to Exchange Server, we may receive a variety of errors due to there being no default gateway set on the machine. Please refer to the following article for how to work around this issue. Error messages when you try to connect...(read more)

Outlook 2007 update - performance improvement on large PST/OST files

gbs — Thu, 26 Apr 2007 12:57:00 GMT

Office team has released an update for Outlook 2007 which addresses the performance problems customers have reported to us, especially when working with large .PST and .OST files. We highly recommend applying this patch on all systems with Outlook 2007...(read more)

Deploy Junk E-mail Lists Throughout Your Organization

gbs — Thu, 26 Apr 2007 12:29:00 GMT

As we know, we can set Outlook's "Safe Senders list", "Block Senders list" and "Safe Recipients list" to help people protect Spam. However, allowing all users to modify their lists is time-consuming and inconvenient. Now, we can use the following steps...(read more)

Security settings in Outlook 2007

gbs — Tue, 27 Mar 2007 08:56:00 GMT

As you remember, in our previous newsletter, we introduced the “public folder security forms” which is used in Outlook 2003 to control security settings centrally. In Outlook 2007, we can use either public folder security forms or Group Policy to manage...(read more)

Outlook Troubleshooting First Aid – disabling add-ins

gbs — Tue, 16 Jan 2007 09:32:00 GMT

A lot of Outlook issues are caused by various add-ins. So, disabling all add-ins is a useful step and should be the first step for Outlook troubleshooting. Please note every add-in will be a subkey under the following subkeys. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins...(read more)

How to Prevent/Troubleshoot “Calendar items missing” issue

gbs — Thu, 14 Dec 2006 10:52:00 GMT

In Outlook 2003, some customers may meet the “Calendar items missing” issue. There are several factors that can cause this problem and therefore, the whole troubleshooting process may be time consuming. At this stage, we’d like to provide some tips to...(read more)

How to use Outlook E-mail Security Administrative Package to Trust Add-in or Other Programs

gbs — Thu, 16 Nov 2006 07:51:00 GMT

Sometimes, we may want to grant an add-in (custom add-in) or a program (Access, Excel) the permission to access Outlook's data and send email via Outlook. By default, Outlook will prompt a security warning to let the user confirm it is not a virus or...(read more)

Cannot add delegate after applying update 913807

gbs — Thu, 16 Nov 2006 07:45:00 GMT

Recently, some customers could not add additional delegates after applying Outlook Update 913807. If they try to add a delegate in Outlook, the following error message appears: "The delegate settings were not saved correctly. Unable to activate send-on-behalf-of...(read more)