Microsoft Supportability e-Newsletter : Hot Issue

Public Folder Replication Issue between Exchange 2003 and Exchange 2007

Support News Editor — Tue, 26 Jun 2007 05:24:00 GMT

Recently, we have been seeing a number of issues where public folders cannot be replicated to Exchange 2007. The symptoms are: 1. Exchange 2007 Mailboxes are not able to view Exchange 2003 Public Folders through Outlook client. 2. On Exchange 2003 Server,...(read more)

Public Folder Replicas Prevent Uninstall Exchange 2007

Support News Editor — Tue, 26 Jun 2007 05:23:00 GMT

When you try to uninstall Exchange 2007 from your server, you may receive some error messages which indicate that there is still some Public Folder on the machine thus meaning the uninstall process fails. We have received a lot of these issues recently....(read more)

Service starting problem after installing SP2

Support News Editor — Tue, 29 May 2007 10:13:00 GMT

Windows Server 2003 SP2 is a combination of security updates, functionality updates, and new features. SP2 contains the latest collection of updates to help improve the security, reliability, and performance of the following operating systems. As well...(read more)

Outlook 2007 cannot connect to Exchange Server properly without default gateway

Support News Editor — Tue, 29 May 2007 10:12:00 GMT

When we connect Outlook 2007 to Exchange Server, we may receive a variety of errors due to there being no default gateway set on the machine. Please refer to the following article for how to work around this issue. Error messages when you try to connect...(read more)

Exchange store databases are dismounted when transaction logs are used up

Support News Editor — Tue, 29 May 2007 10:05:00 GMT

Recently we have been seeing a number of issues with Exchange Server using all the transaction logs that are available to a storage group . This results in Exchange store databases dismounting without warning. Exchange uses transaction log files that...(read more)

Connecting to DNS server using the DNS snap-in fails on Windows Server 2003

Support News Editor — Tue, 29 May 2007 10:02:00 GMT

When you try to connect to a Domain Name System (DNS) server by using the DNS snap-in (Dnsmgmt.msc) on a Microsoft Windows Server 2003-based computer, the connection fails. In the console tree, you see a red "X" next to the DNS server connection node....(read more)

Automatic Update causes SVCHOST.exe high CPU

Support News Editor — Tue, 29 May 2007 09:54:00 GMT

Symptom SVCHOST high CPU. If stopping the Automatic Update service, the high CPU issue disappears. You can use the following method to verify whether it is AU caused SVCHOST high CPU. 1. Run the command to find the PID of SVCHOST which is running on Automatic...(read more)

Windows Server 2003 SP 2 not installing due to corrupt catalogs

gbs — Thu, 26 Apr 2007 13:00:00 GMT

Recently, we have been seeing a number of issues with Windows Server 2003 SP 2 not installing due to corrupt catalogs in the catroot. The installation may fail with the following popup error: Service Pack 2 Setup Error Failed to install catalog files....(read more)

Stop 0x0000007F error on Windows XP or Windows 2000 that have security update 925902 installed

gbs — Thu, 26 Apr 2007 12:32:00 GMT

Customer may experience a bluesreen after they install security update 925902. • You receive the following Stop error message on a blue screen: *** Stop 0x0000007f (0x00000000, 0x00000000, 0x00000000, 0x00000000) UNEXPECTED_KERNEL_MODE_TRAP This problem...(read more)

EFS File Recovery

gbs — Thu, 26 Apr 2007 12:27:00 GMT

Windows XP and Windows Server 2003 provide many enhancements in the area of data protection— especially Encrypting File System (EFS). This article provides some common issues and file recovery practices to prevent encrypted files being inaccessible. We...(read more)

Access Denied, or Other Access Failure to SMB Shares from Vista Clients

gbs — Thu, 26 Apr 2007 11:29:00 GMT

Some of the fun we have in product support is that, once a new product is released nowadays, we get to navigate the uncharted waters of new security settings interoperating with our customers’ real world environments. With Windows XP and Server 2003 we...(read more)

ITMU version lower than v3 will not detect latest software updates

gbs — Thu, 26 Apr 2007 11:22:00 GMT

As mentioned before in the newsletter, ITMU (SMS 2003 Inventory Tool for Microsoft Updates) should be upgraded to version 3 now as lower versions will not detect new software updates from March 2007. This is becoming a hot issue recently, so some customers...(read more)

Missing NTUSER.DAT in default user folder causes Windows Update Error

gbs — Thu, 26 Apr 2007 11:09:00 GMT

Symptom ======== You may receive 0x8007003 errors when installing windows updates. From Windows Update.log file, you can find the error information as below: 2007-03-17 12:14:47:639 6128 a54 Handler Post-reboot status for package Package_for_KB932246~31bf3856ad364e35~x86~~6.0.1.2:...(read more)

Connectivity issue after Windows Server 2003 Service Pack 2

gbs — Thu, 26 Apr 2007 11:05:00 GMT

You cannot host Transmission Control Protocol (TCP) connections when Receive Side Scaling is enabled in Microsoft Windows Server 2003 with Service Pack 2 (SP2). The TCP connections are reset. This problem occurs if you use Network Address Translation...(read more)

Temporary profile issue

gbs — Tue, 27 Mar 2007 09:14:00 GMT

A temporary user profile is issued each time an error condition prevents the user's profile from loading. Temporary profiles are deleted at the end of each session, and changes made by the user to their desktop settings and files are lost when the user...(read more)