2007 Chart Crashes or Hangs after Office 2007 SP2 or Feb/April CU Applied

Aaron Rykhus — Wed, 27 May 2009 21:17:00 GMT

An issue has recently been discovered in PowerPoint 2007 where the application will hang while working with a 2007 chart object (not the legacy MS Graph chart). The PowerPoint product team is aware of this issue and a fix is planned for the August timeframe. Please be advised this date can change based on a number of factors.

The hang occurs as a result of the following behaviors after installing Service Pack 2:

1. Clicking very fast multiple times in a chart object

2. Using the arrow keys on the keyboard to quickly navigate through the object

3. Quickly copying and pasting entire charts or chart elements

The error signature for this hang may include references to OfficeLifeBoatHang as the Event Type.

There's an updated hotfix, the KB article is:

http://support.microsoft.com/kb/975021

To get the hotfix click on View and request hotfix downloads at top of that KB article, accept terms, fill out form and submit.

Aaron Rykhus - News and info on Office client apps : v2007

2007 Chart Crashes or Hangs after Office 2007 SP2 or Feb/April CU Applied