Aaron Rykhus - News and info on Office client apps : PowerPoint

2007 Chart Crashes or Hangs after Office 2007 SP2 or Feb/April CU Applied

Aaron Rykhus — Wed, 27 May 2009 21:17:00 GMT

An issue has recently been discovered in PowerPoint 2007 where the application will hang while working with a 2007 chart object (not the legacy MS Graph chart). The PowerPoint product team is aware of this issue and a fix is planned for the August timeframe. Please be advised this date can change based on a number of factors.

The hang occurs as a result of the following behaviors after installing Service Pack 2:

1. Clicking very fast multiple times in a chart object

2. Using the arrow keys on the keyboard to quickly navigate through the object

3. Quickly copying and pasting entire charts or chart elements

The error signature for this hang may include references to OfficeLifeBoatHang as the Event Type.

There's an updated hotfix, the KB article is:

http://support.microsoft.com/kb/975021

To get the hotfix click on View and request hotfix downloads at top of that KB article, accept terms, fill out form and submit.

We now have a KB (961223) for the "No Disk" error in Word/PowerPoint

Aaron Rykhus — Tue, 16 Dec 2008 06:03:00 GMT

If you're getting this error: "There is no disk in the drive. Please insert a disk into drive D:."

*In this case drive D is the CD-ROM drive and PowerPoint is the application you're starting.

See this knowledge base article http://support.microsoft.com/kb/961223

"No Disk" message launching PowerPoint 2003 or 2007

Aaron Rykhus — Sat, 18 Oct 2008 00:34:00 GMT

UPDATE - we've got a knowledge base article with more information on this issue, see http://support.microsoft.com/kb/961223

Symptom

Start PowerPoint 2007 and get error message:

---------------------------------------

POWERPNT.EXE - No Disk

There is no disk in the drive. Please insert a disk into drive D:.

Cancel | Try Again | Continue

---------------------------------------

*In this case drive D is the CD-ROM drive.

Environment:

.NET Framework 3.0 and higher (shipped with Windows Vista, separate download with Windows XP)

Cause

Narrowed down to be the Microsoft XPS Writer printer object set as the default printer when PowerPoint is launched.

WORKAROUND - Make sure PowerPoint is closed and change the default printer to something else. For example, if you have OneNote installed you can change to the Send To OneNote printer.

Help file with steps on setting setting default printer - http://office.microsoft.com/en-us/help/HA101028871033.aspx

Resolution

Uninstall/Re-install the Microsoft XPS Document Writer printer in the Printers folder in Windows:

1) Control panel
2) Click on Printers in Classic View
3) On menu bar clicked on "Add a Printer"
4) On the dialog box that pops up - click on "Add a local printer"
5) Selected "Use an existing port:" and selected "XPS port: (local port)" from
the drop down menu -- clicked next
6) In the dialog box that pops up select "Microsoft" under Manufacturer and
"Microsoft XPS Document Writer" under printers
7) Click next and on next page select Replace the current driver
8) Click next and finish

More Information

About Microsoft XPS Document Writer - http://msdn.microsoft.com/en-us/library/Aa964988(VS.85).aspx

UPDATE - we've got a knowledge base article with more information on this issue, see http://support.microsoft.com/kb/961223