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Monday, August 31, 2009 5:33 PM

2007 Chart crash update

In a previous post an issue where PowerPoint hangs while working with charts was discussed. A fix for this issue was originally planned for release as part of the August Cumulative Update. There were problems with the first fix. There's an updated hotfix,
Posted by Aaron Rykhus | 4 Comments
Wednesday, May 27, 2009 1:17 PM

2007 Chart Crashes or Hangs after Office 2007 SP2 or Feb/April CU Applied

An issue has recently been discovered in PowerPoint 2007 where the application will hang while working with a 2007 chart object (not the legacy MS Graph chart). The PowerPoint product team is aware of this issue and a fix is planned for the August timeframe.
Posted by Aaron Rykhus | 32 Comments
Sunday, April 26, 2009 4:38 PM

New KB to fix Office Live Add-in pop-up repeats

http://support.microsoft.com/kb/969144 This has a "Fix It" link that automates the manual registry editing part in the last post.
Posted by Aaron Rykhus | 1 Comments
Monday, January 26, 2009 4:31 PM

'Get Started with Office Live' (add-in) window keeps popping up after first startup of Word/Excel/PowerPoint (2007)

Before you read below, this is fixed in version 1.4 of the add-in: http://www.microsoft.com/downloads/details.aspx?FamilyId=36bac9da-1ee4-40df-b06c-a327269f2b63&displaylang=en There's also a knowledge base article for this issue http://support.microsoft.com/kb/969144
Posted by Aaron Rykhus | 80 Comments
Monday, December 15, 2008 9:03 PM

We now have a KB (961223) for the "No Disk" error in Word/PowerPoint

If you're getting this error: "There is no disk in the drive. Please insert a disk into drive D:." *In this case drive D is the CD-ROM drive and PowerPoint is the application you're starting. See this knowledge base article http://support.microsoft.com/kb/96122
Posted by Aaron Rykhus | 0 Comments
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Thursday, December 11, 2008 2:17 PM

Finding useful crash data and Windows Error Reporting (WER)

Also check out http://blogs.msdn.com/wer/pages/faq.aspx#weronpc Application Log Whenever an application crashes (faulting application) you should get the message <application name> stopped working. Once that occurs the crash details get logged in
Posted by Aaron Rykhus | 0 Comments
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Monday, October 20, 2008 8:47 AM

Shared Office Components and Office Tools in Visio

Here's how to get a list of all the shared Office features that Visio 2007 uses, and be able to enable or disable the feature. 1. Open Programs and Features from the Control Panel. Control Panel\Programs\Programs and Features 2. Select Microsoft Office
Posted by Aaron Rykhus | 0 Comments
Friday, October 17, 2008 5:17 PM

Activating Visio

Many people may not realize that since Visio version 2002 the activation (and setup) is the same as any other Office suite or standalone application. In support we hear a lot of activation and licensing questions on Visio, and some don't realize that
Posted by Aaron Rykhus | 0 Comments
Friday, October 17, 2008 4:34 PM

"No Disk" message launching PowerPoint 2003 or 2007

UPDATE - we've got a knowledge base article with more information on this issue, see http://support.microsoft.com/kb/961223 Symptom Start PowerPoint 2007 and get error message: --------------------------------------- POWERPNT.EXE - No Disk There is no
Posted by Aaron Rykhus | 0 Comments
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Thursday, October 16, 2008 11:18 PM

Welcome!

I'm a support engineer for Microsoft in the Office realm supporting PowerPoint, Publisher, and Visio. In the coming months I will be posting content on this site but in the interim it will be kind or bare. Goals of this blog: Common/Known issues Tips
Posted by Aaron Rykhus | 0 Comments
 
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