Continued Credentials Prompt in Entourage Connecting to Exchange Mailbox

re: Continued Credentials Prompt in Entourage Connecting to Exchange Mailbox

brett — Tue, 12 Aug 2008 21:34:36 GMT

I get this same issue every single day, not with Exchange mailboxes, but with external IMAP accounts - i.e. Gmail.

Help with Exchange error "mail could not be received at this time"

The Entourage Help Blog — Wed, 13 Aug 2008 03:38:11 GMT

Be sure to read Amir Haque's blog post Continued Credentials Prompt in Entourage Connecting to Exchange Mailbox.When connecting to an Exchange mailbox. Entourage user sees the following error repeatedly. User enters correct credentials (username, password

re: Continued Credentials Prompt in Entourage Connecting to Exchange Mailbox

Neil — Mon, 18 Aug 2008 21:06:35 GMT

Disappointing - what if your exchange server is hosted?

re: Continued Credentials Prompt in Entourage Connecting to Exchange Mailbox

me — Tue, 19 Aug 2008 23:42:35 GMT

Outlook never has these problems.

re: Continued Credentials Prompt in Entourage Connecting to Exchange Mailbox

me — Wed, 20 Aug 2008 17:58:48 GMT

Any chance we are ever going to get an Exchange client for the Mac that doesn't suck?

re: Continued Credentials Prompt in Entourage Connecting to Exchange Mailbox

Neil — Thu, 21 Aug 2008 21:11:01 GMT

Hi, this describes my situation exactly.

My exchange server is hosted, is there a work around I can do on my side, until my host or MS Entourage make a fix? Like telling the sync to skip the Deleted Items directory?

Would setting up a new account (in Entourage, to the same exchange account) fix this?

Many thanks.

re: Continued Credentials Prompt in Entourage Connecting to Exchange Mailbox

amir — Fri, 22 Aug 2008 09:21:34 GMT

Neil,

Talk to your Hosting Service Provider, they need to read this blog and look for the symptoms and if they do have this problem, then use the steps here to fix it. I actually just worked with such a company to fix this issue for their users.

Yes, you can try setting up your Exchange account in a new identity, that may prevent you from running into the issue but don't move or delete messages in large numbers then. Still better would be to contact your service provider to have it fixed on server side.

me,

To be really honest, that's not correct, see: http://support.microsoft.com/kb/312630. In the end it can happen with any client, look at the cause here in my blog or in the KB article, we can't blame Entourage or Outlook, they are just relaying what they got from server and server can't be blame either, cos its not configured properly.

re: Continued Credentials Prompt in Entourage Connecting to Exchange Mailbox

Neil — Fri, 22 Aug 2008 21:12:53 GMT

Thanks Amir - I'll try setting up a a new account in Entourage to the same exchange account.

We've made a support ticket with our host.

re: Continued Credentials Prompt in Entourage Connecting to Exchange Mailbox

Neil Sadaka — Wed, 01 Oct 2008 15:44:35 GMT

I figured something out to help here. I had the same issues as above using Entourage 2008 and gmail. I tried to delete 600 plus junk emails from Entourage 2008 and that's when I had an issue.

The solution was to go to gmail via the web and delete the junk emails, then via Entourage remove the gmail account, which then emptied the Entourage cache. I then re-added the gmail account and everything worked just fine!

re: Continued Credentials Prompt in Entourage Connecting to Exchange Mailbox

Jon — Thu, 16 Oct 2008 20:54:25 GMT

Hi Amir, I appreciate this post! I've been hunting for a solution to this for weeks. However, I have followed steps but still have one Mac that keeps getting the error. Yes, there were a lot of messages that he dumped into his Exchange account on the Mac so I'm certain it's the same issue. I'm looking at doing a trace in IIS to make sure. Can you give me a hint as to the provider you traced on? When I set logman to do a full IISAll trace with verbose logging I'm not seeing entries even remotely similar to what you show.

Thanks!

re: Continued Credentials Prompt in Entourage Connecting to Exchange Mailbox

amir — Mon, 20 Oct 2008 00:52:32 GMT

Jon,

Sorry for the delayed response, I am on extended leave these days. The IIS trace sample in my blog post above is from the default W3SVC log, I haven't customized it at all.

re: Continued Credentials Prompt in Entourage Connecting to Exchange Mailbox

Jai — Mon, 03 Nov 2008 17:51:35 GMT

Hi Amir,

I use entourage 2008 and have this same issue. My setup has ex2007+win2008. However authenticated users is not present in the win2008 TEMP folder permissions.

I have added, will see if that fixes the issue.

cheers

jai

re: Continued Credentials Prompt in Entourage Connecting to Exchange Mailbox

Jai — Mon, 03 Nov 2008 18:28:53 GMT

Hi Amir,

the changes did not seem to resolve the issue. i am going to try and give the IIS user the same perms to see if that fixes.

cheers,

jai

re: Continued Credentials Prompt in Entourage Connecting to Exchange Mailbox

Jai — Mon, 03 Nov 2008 19:14:28 GMT

still get the popup for user/pass. no luck

cheers,

jai

re: Continued Credentials Prompt in Entourage Connecting to Exchange Mailbox

amir — Thu, 06 Nov 2008 16:42:29 GMT

Jai,

Please call in at 1-800-Microsoft and open a support incident, someone needs to work with you on your issue to ascertain the root cause and an appropriate resolution.

Logon failure for Exchange users: Mail could not be received at this time.

The Entourage Help Blog — Thu, 05 Mar 2009 04:00:08 GMT

When connecting to an Exchange mailbox Entourage user sees the following error repeatedly. User enters correct credentials (username, password & domain) but same error comes back again thus effectively entering a never ending loop.