Friday, October 16, 2009 5:16 PM
by
adhall
Using the Problem Steps Recorder to solve user issues
One of the unsung heroes of Windows 7 I think is the PSR, or Problem Steps Recorder.
This is a built in utility that does 4 things:
- Takes a screenshot of everything that the user does
- Records the executable detail and UI components interacted with
- Saves this into a web file
- Zips it up ready for sending
It is launched by clicking Start and typing “psr”.
This is what it looks like:
Clicking on the Start Record button:
Then you simply do whatever it is that is causing the problem, and it will all be recorded.
This is what the output looks like:
I can see that this is going to be a real timesaver for both users and the Service Desk, as well as those family members for whom we are regarded an an always-on help centre :)
